Customer Ratings & Reviews

To be honest I’ve always gotten their protection and probably continue no hassles

Thank you so much Geek Squad for the support. And everything you have done so far. For this computer, I highly appreciate it. I will be using you guys again. And I will be renewing my Geek Squad.

Peace of mind for laptop computer. This is the second protection plan i used.

I bought the accident protection because we have ceramic tile floors, one slip and its a goner. The protection gives me piece of mind and is a great value.

Geek squad helped me with purchase return recommendation.

Affordable for the protection. Covers most issues that could arise.

Great for basic school needs and touchscreen option has been an amazing feature. If you’re needing to do heavier MICROSOFT and pdf for work or school I’d look into an actual windows operating laptop but the Chromebook serves me well for basic needs.

Geek Squad has taken care of me Beyond what I have expected this year. I just think that I'm so very much for going far beyond. They are an excellent team and they were very very hard at customer excellence.

This is a must have if you're buying fragile electronics like a laptop that you take outside of the home. We have already had to use this plan a couple times and had our laptop repaired with ease. We have also purchased these plans for things like our childs kindle tablet which again was worth the investment.

I had no problem returning my son's laptop for repair after spilling something in it. The problems came after when I was supposed to come in for replacement since they couldn't repair his and they gave me a gift card instead of just giving me another laptop. I'm still not happy at all. I had to use part of my gift card for a new printer or laptop for myself just to put with his gift card to replace his computer. I bought his on Black Friday so yes of course there's no laptops close to the same price. Well definitely think twice next time I'm buying a laptop or anything such. I couldn't even afford the extended warranty coverage this time. I'm very disappointed with best buy.

Great machine. It completely broke the day I bought it. But I got it on an “open box special” for like $300 so I wasn’t mad. The warranty completely fixed the machine and it has worked great since. I got it for my parents. They love it. It is lightning fast. Although they only use it for light browsing and email and printing documents.

Love having the security that purchasing the Geek Squad protection plan provides

For the amount of money spent on electronics in the first place, let alone replacement costs, getting additional protection is very worth it to me...more 3 years out, for many people who don't take good care of their gear, seems to be when they'd damage/destroy things anyway. You may not think it's worth it...so consider the cost of having to find and buy what you're getting all over again before you pass this up.

It's worth getting just in case if anything happens within a year. I just wish the prices weren't as high. I would've gotten more years.

This has proven a great value for a teenagers laptop. When said laptop met it's untimeline dath via falling, this protection policy allowed us to replace it. It was almost painless. The one thing I wish was better, was communication over the month that we waited on the repair that never happened.

Well needed and incase of anything it's covered for 2 years great buy.

I got a laptop. The people there were wonderful and so helpful!

The agent put Webroot on my cellphone, so I would be able to continue to work.

It's worked great. Having kids this is a must with your purchase. Repairs are fast and easy, no questions.

The agents were extrememly attentive and explained every concern of mine throughly. I would highly recommened putting coverage on your devices with geek squad!