Customer Ratings & Reviews

Very thorough and always available. No long wait time.

Haven't had to use it yet hope she don't . I bought just in case of user error if repairs should be needed I'm sure a best buy will be close to her collage.

I had this Accidental Geek Squad Protection on my former computer, and there were two construction failures on it. Geek Squad stood by the protection both times, but the 2nd failure required a part that didn't come in for over a month. Best Buy stood by their warranty and replaced the computer. The service is somtimes slow.

Haven’t had to use this extended warranty yet but I understand that Best Buy protection products are in another class when it comes to honoring warranties.

This was a must when purchasing a new laptop to be used for school work, saves a lot of worry.

I have not had to use this yet, but on the off chance you need it, it is going to save you some serious cash. At the very least, your laptop will most likely not be holding a charge that well by the end of two years, and you can get your battery replaced. Overall, it will either save you cash or at minimum give you a peace of mind. I travel for work so the protection plan is going to keep me worry free about replacing it should something happen (although I will do my best to prevent that!)

Having bought this with a replacement laptop for my daughter it was inexpensive insurance against catastrophe should a problem arise while she was getting used to the new equipment. I was impressed by the knowledge and help provided at the purchase of the new laptop by the Geek Squad tech’s and felt this would be really good as added protection should she need help with it during the learning curve.

Protection is very important when it comes to get new electronics

This plan was a lifesaver when my laptop suddenly stopped working. I was able to get it replaced with a new one rather than wait a month for Lenovo to replace it. Geek Squad even took the time to get my files off of the hard drive of the broken computer.

Is a super important tool for the computer. At the moment not have to use.

I purchased a new laptop from Best Buy and accidental/extendeded waranty because i have purchased 4 or 5 reconditioned laptops in the past few years and was advised to do as I did and I AM STILL GOING TO HAVE TO SEND IN MY BRAND NEW DELL IN TO BE REPAIRED AND BE WITHOUT IT FOR 2 TO 3 WEEKS! I am so extremely disapointed that i am dealing with this, considering when i discussed the extra 120 dollars i payed ditectly to best buy only because i was told it would never have to be sent out! I was considering whether to purchase the dell or the geek squad becuase the guy blaitantlg lies to me about multiple aspects of this laptop! The otignial price for this machine is more than my car is worth! Im a midle aged widow single mom taking care of my husbands mom!I am not who has money to buy another laptop because it broke the bank to spend this 600 dollars on the clearance laptop! It was on clearance and open box, and originalt price being over 1100 dollars and came with no charger, which is ridiculous to tell a customer that "its an opeĺn box so if it does not come with one i had to buy one. Furthermore the keys stick from day on and now some keys do not work and it needs to be sent out to be repaired. The geek squad associate that looked at the laptop wjen i brought it to be diagnosed to however, was very nice and seemed to be compident but i am wishing i would have know this beriee any if this because i would have never .

Works great and gives me the piece of mind that I needed for my expensive purchase.

I haven't had to use them yet with this but in the epast great experience

I love having the support close to home. I also like that Best Buy keeps my purchase/warranty information on file.

Have used thisbin the past geek squad has always came thorugh for me!

After many visits and disappointments, the manager Jeff step-in and I was able to get my questions answered. The team was great that serviced my computer with a great turn around time. The setup my new computer and provided excellent customer service.

Great addition for piece of mind, excellent service

I purchased this for a laptop, knowing that there were children who might cause "accidental drops and spills." I proved correct, and when I returned it to the store, they replaced it with no questions asked. I was able to get another laptop, which is all I ask from a service plan. I would recommend this to others.

I can say I love your Geek squad warranty but only I had a incident when one of your techs came out to my location to fix my washer machine and broke it. He shook and bang it around and told him to stop it because he was going to break it and sure enough he did break it. I reported it and they replaced it with a new washer machine. It took a process to receive the new one but thank you geek squad for the replacement.

Peace of mind. No issues whenever I need to use my additional warranty on any of my products. Customer service is always the best to resolve any issues with my laptop or other electronics Thanks