Customer Ratings & Reviews

Better to be safe than sorry! Am I right? Great price for protection plan!

had an issue with my laptop shortly after purchase. Something minor but I couldn't figure out why my computer wouldn't install windows 11. I took it back and they had it figured out in about 5 minutes. these guys know what they're doing. 100% worth to buy protection because it covers almost everything.

The one time i used their service i waited 20mins before i was acknowledged and 20mins after before a tech bgan diagnosing my machine. Thry then spent 10mins performing the same tests i described to them in person and when i booked my appointment. Then was told i have to eait 4 weeks since they cant service my machine in person. Wish there was a service center near me. Since they dont have machines they lend out while yours is being repaird, my only option to get to critical work was to purcahse a machine i can use temporarily then return it when i pick up my fixed machine (cant have it shipped home, forced to come into BestBuy)

Love the geek squad service. They are responsive when needed

The very existance of the Geek Squad with my history of repairs, etc. made by them is a must for me to acquire a warranty for expensive acquisitions. It brings comfort in knowing that convenience and swiftness, as well as replacements, if necessary, is provided by the entire team no matter the store.

it's nice to know your covered if anything unthinkable should happen. And with the insurance its just a waiting game

Its always a great buy, my screen got busted and best buy geek squad took care of it and in only 6 days my laptop was as good as new, love this accidental plan warranty, you guys are the best!!!

The longer warranty’s always are the best to me and works the best

I have never regretted geek squad coverage. My kids break laptops regularly and this is the only plan I would ever get.

Best Services and I love this Chrome book. I am buy all laptop and TV from here.

I’ll always opt in for warranties now! My boyfriend’s Alienware laptop was junked out due to an issue with the motherboard. We purchased a comprehensive 3-year warranty that gave us store credit and allowed us to get a brand new Alienware. Best decision I made. The agents I communicated with were all so helpful through the service process.

Geek Squad service is always great. I've only used them a few times but the techs have always been above and beyond. They're so helpful and very kind. Always have solved my issues with quickness and kindness.

Purchased few weeks ago i5 runs faster then I thought. Screen bright and colorful. Only negative things are back-lit keys I miss takes time to find right keys I guess in time i will get used too. Power button needs to be a button not a bar, I have big fingers.

Haven't had to use the Geek Squad's services for this computer but have been very satisfied when they've cured my computer in the past. Knowing that they are there for a nominal yearly fee is very reassuring.

I have had excellent experience with the Geek Squad any time I had interacted with them. Their knowledge and expertise are second to none while the friendly Customer Service is absolutely amazing.

Always very pleasant and helpful. There is never a line.

Was able to replace my laptop charger after it stopped working. Although they were unable to replace the part themselves, they were able to refund the cost of a replacement ordered through a third-party.

[Employee of bestbuy] Best laptop to buy with a 4080, with the i9 and 32 gbs of ram it leaves nothing to be desired.

I bought this protecting for my new laptop. What I can say is if you’re an individual who is very safe and cautious with your new technology, this would be unnecessary for you. Also, the company that you buy the laptop from would already give you a year warranty with your purchase of the device. On the other hand, if you tend to accidentally break things or are clumsy in some way, or have bad luck, this would be a great protection for you to have. Also, if your devices tend to break on their own or if anything happens to the screen, you’re covered.

I have not needed to utilize the geek squad folks yet for the most recently purchased laptop. However, I have utilized the geek squad for other issues in the past and have found the technical service to be very effective in financially worth purchasing the protection with electronics such as laptops, portable HDD’s, and portable tablets etc.