Customer Ratings & Reviews

My tech specialist transferred all data from my old desktop computer to my new laptop that I wanted to retain. He also helped me load a new program I had purchased to prepare the new years tax return for 2024. Then he spent time showing me how to use features on the laptop! He was very kind and knowledgeable. This hands on training was very helpful as I had never owned a laptop or touchscreen computer. The transition has been smooth with such great help.

I like this laptop because it is a widescreen cool. I like because it is thin computer also I love my CD/DVD optical drive. I was going to get me a DELL but, they didn’t have I was looking for. The rep was cool with me. Best Buy has got the ticket. I also bought me a Smart TV in October the tech and salesman was cool setting me up it was the last INSIGINIA ROKU SMART TV it has what I need especially free tv, local channels in the USA I really wished if someone show how do I find local channels in New York City and Northeast New Jersey because I used live there but, I miss New York City. I also the like the New York City radio stations such WQCD 101.9 Smooth Jazz station and WCBS 880 Radio.

I recommend getting this if you're buying expensive electronics. I bought this with my Razer Blade 15 laptop, which cost $2000. I was skeptical to get this at first, but I did anyway. After a year, my laptop develop 1 dead pixel. Geek Squad didn't agree to repair it because they would onlydo it if there are at least 3 dead pixels. I sent my laptop to Razer. It came back with the issue fixed, but now with a trackpad issue. I brought it to Geek Squad again, but this time, somehow the system doesn't let them send out my laptop for repair. I believe it was because they didn't have the replacement parts from Razer. So they gave me a full refund of the laptop. Although I was unhappy at first that they weren't able to repair my laptop (due to it being Razer), I was happy to get a full refund. Now I can use that to buy another laptop. And I would get this Geek Squad protection again.

I can use a computer, but fixing it is a whole different story. My laptop stopped work. I was very concerned because I homeschool and need to be able to access a lot of information and records. I took it to Geek Squad and they gave me a fairly long "possible" time. It actually took less than 1/2 the time quoted, and it turned out my battery was just completely dead, so it was replaced at no cost! I usually don't buy warranties but I'm super glad I did and that it worked out so well.

Excellent value, although I never used the service. It definitely provided a peace of mind.

Works well for my kids virtual they are able to play games and more.

Computer is clean and runs great no issues whatsoever. Haven't needed geek squad on this Computer but have always had good service when ive had other electrics serviced

Have a geek maintenance for my I pad and thank goodness I have not had to use it but I have had them in the past and were very welcoming

NO ISSUES SO FAR, MORE THAN EXPECTED TO LAST, GREAT QUALITY THUS FAR.

Okay, let's face it, some protection plans are better than others .... Best Buy's 3-Year Accidental Geek Squad Protection Plan is the best. How do I know? With nine children and fifteen grandchildren, electronics get dropped, cracked, wet, and taken by small children and momentarily used as toys. The "no hassle, no haggle" service has been my experience ... no matter what Best Buy Store I go to! If repair versus replacement can be done, the turnaround time has been faster than expected and the work has been thorough ... my items are returned is like new condition.

Didn't know I was going to be using it so soon on the screen only covers about $400 worth of damage

When ever you buy a electronic product get the Greek squad protection it is well worth it

Came in handy!! My kids messed my mouse up a few weeks after I made my purchase.

bought this as the laptop was really high end and i wanted the protection moving forward.

After purchasing HP laptop and an unfortunate accident with it i sought help from the Geek Squad and Regina provided me with the best service i could hope for. She is amazing and professional. She is patient, friendly and courteous at the same time and certainly knows the business very well to get the client the best service possible. I am very happy with the purchase and with the Geek Squad department in general but Regina seems to have all the answers and knows to relieve the client from any concerns. Thank you!

Whenever you require, they are ready to attend than you in advance for your service

Fast and very effective service. The tech was very informative and made sure to explain details

Heck yeah I would definitely buy again! You just never know what is going to happen with new electronics! Peace of mind is priceless! Okay well maybe it does have a price! But it’s worth it!

My parents got me a cheap but nice digital camera for Christmas when I was 16. The thing about it was, the slightest bump could jar the system inside and render it inoperable. After this happened to my camera and the screen on my sister's was cracked, they decided to buy us one more but with a Geek Squad protection plan on it. I myself have NEVER bought any of my electronics without getting Geek Squad protection. All four laptops that I have purchased in the last decade, digital cameras, my husband's PlayStation and VR equipment. There is just so many things that can happen to these things accidentally that Geek Squad covers and they have literally saved my life on so many occasions when it comes to fixing or replacing one of my things that have been broken.

Have not used service yet, the person at the store said just bring it in if I have any problems.