Customer Ratings & Reviews

Haven’t used it yet but it’s possible given my son is a freshman in college.

Haven’t had to use the service yet but will do so when needed.

Very good very helpful definitely worth it if anything ever happens to your device

We got this plan to protect our son’s Chromebook, but failed to read the T&C - this is not anything like AC+ or other ADH plans. If they replace your broken laptop, you no longer have coverage after that (you must buy yet another plan). In addition, they only have obligation to provide credit up to the original purchase price+tax of the device itself. In our case, the cost of the laptop he had went up, and wasn’t even in stock. We had to pay over $100 out of pocket for something comparable. Additionally, they could have done this whole process remotely, but instead, they force you to make Geek Squad appointments and go into the store, just to get a store credit? Not to mention it took two weeks for them to come back and say we were getting a credit rather than a laptop repair, because Lenovo. I’m glad we had it, but all things considered, we would have been MUCH better off going with a third party. So thats what I would recommend for anyone else. Don’t waste your money on something that’s NOT ACTUALLY 2-year coverage if you end up having to use it.

Haven't had to use it yet but I know they will be there to help when I do!!

Love the protection plan. Potential to save money.

They do good at helping with ur electronics, they fixed every problem I have had.

Great plans to get products replaced if it's by accident or they simply just fail. Beats having to pay for a new one.

I have not had to use the accidental geek squad protection, but it is always nice to have that back up. Hopefully I won't have to use it in the future but I'm glad it's there.

This geek squad protection plan is worth every dime spent.

Always recommend obtaining the full geek squad protection w total tech support... ya never know when you need it! Have and will myself!

The agent sat down with me and showed me what I needed to do to fix a potential security problem

Haven't needed to use it. what I am protecting has been working fine.

Luckily i didn’t use it but my laptop was stolen and i got return of the months i didn’t need it

great add on to our laptop purchase is awesome! I highly recommend to anyone purchasing a laptop

Excellent warranty and good service for when you have a big damage to your laptop

Excellent warranty and good service for when you have a big damage to your laptop

GREAT PRODUCT…….………………………………………………………………………………………………………………………….

Geek Squad is a great service. It pays for itself the first time you need to use it.

This is a great product. It’s the best of it’s kind I’ve ever owned.