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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 12039 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 342 Showing 6,821-6,840 of 12,038 reviews
  • Rated 5 out of 5 stars

    I got protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can always get a replacement with geek Squad protection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Respectful clerks! They pretty much helped me with everything

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    This is what service should be

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy best buy did this the right way looking out for the customer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection4us

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so pleased with the service of Best Buy and the price and ease of use of this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great laptop for the price, As good as any other high end gaming model

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We actually had to use us and it worked replaced o

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We actually had to use us and it worked replaced our keyboard at no charge.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It gets the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes a bit long and there are much cheaper alternatives from third parties but at least you can go into the store and talk to a human

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Accident protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always bget it fopr anything I buy at Best Buy. Piece of mind and affordable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love geek squad protection. Never had an issue getting items repaired or replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A slight price for your investment. Knowing that I have the Geek Squad available for questions or concerns is reassuring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They are truly amazing and can fix anything.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always gotten results. Truly amazing. I have used the service several times over last year. Always gotten results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GamerMom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have to protect your investment, especially for school age gifts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed Geek Squad Insurance

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommend purchasing this item, I will be purchasing it again for anything purchased from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you can't go wrong with the extra protection fro Geek Squad

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad failed to fix my keyboard, its ok.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These squats pretty good. But one time I sent my laptop in and an arrow key fell off. They put in the space bar correctly, but the backlights were broken by the end of it, and the arrow up key fell off.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Had to take computer tower and new laptop in to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We made an appointment to take our new laptop and tower in for Geek squad to do the set up. When I received a call that it was ready I asked the gentleman on the phone if we would be instructed on how to use it when we picked it up. When my wife arrived she was told that due to Covid they would not be able to help her. But the service was at no charge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent they fix and help anytime. I have used them and will continue to call them.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are always so helpful and dedicated to solving any and all of my device issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    just get it

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    do yourself a big favor and get it, it's really worth the cost

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Steve. Thanks for your positive feedback! We really appreciate it. I'm the same way and love buying protection for all my products. If you have any questions, please feel free to reach out by all means!

  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have my thing insured by best buy and the geek squad team are nogliable about your problems .

    I would recommend this to a friend