Customer Ratings & Reviews

If your device needs to go out for repair, refuse! You may wait weeks before hearing anything. The auto repair status is basically about shipping. And when something about the repair does happen, they don't update it. And don't expect any real repair agent to talk with you. Sadly, after hours of automation and waiting, you will get a friendly person on the phone, but they know nothing different from what you see online. The horrible lack of communication is one of the worse I've ever encountered. No way to escalate. No way to talk to someone who actually knows anything about your specific repair. Hopefully we will hear about our repair soon. And once we get our device back, I will let the local manager know and demand a full refund. And I might never buy another product from Best Buy. Really sad, I used to love Best Buy. Those days are gone.

I always get the feel squad warranty, highly recommend

Came in handy with setup and troubleshooting. ....

Love that I will always have theee support no matter what

They helped me and gave me no Problem at all very helpful

Helped a bunch no questions asked! Highly recommended

I always use geek squad protection for all my devices

The warranty makes life so much easier wth this plan.

Things happen, its nice knowing that I have protection if I were to need it

Love the Geek squad protection and assistance. They've always looked out for me

this computer my 11 year old loves...very easy to set up

So far have not JR to use the coverage, but for the price it seems like it will be well worth it.

Came in handy cause the laptop had some issues. Quick easy to use with GS

Never used it.. no idea - didn’t know I had it....

Never used it.. no idea - didn’t know I had it....

Hope I don't need, but glad I will have if needed.

It was good but it expired and that's when I needed it.

3-Year Accidental Geek Squad Protection i loved it.

BestBuy is the go to place to buy electronics. I always get the protection plans from BestBuy. Life happens and it is always nice to GS for those unfortunate electronic mishaps. BestBuy protection plans are worth the extra money. BUT GeekSquad failed me this time. I took my 6 month old chromebook in for a cracked screen. And the results were very unsatisfying. Easy to setup appointment and fast service vice taking it in. GS sent the chromebook out for repair. About 2 weeks later I received a call that the chrome back was back in the store. But the monitor/screen would not display anything. The GS team member stated he could only see when connected to an external display. I was given a choice to send it back again for repair or get a refund to purchase another Chromebook. The exact same Chromebook is now $200 more than when I purchased mine. So send back for repair again was really only choice. A other week later I get a call the Chromebook is back and ready to be picked up. The GS team member turns on the Chromebook and the display works, success. BUT I take it home give it to my daughter who uses it for school. She opens it and starts checking it out and then asks why her touch screen doesn't work anymore. What? And then she points out that the rubber pieces that sit on the table top are missing. The Chromebook was sent two times for repair. Now I have to take it back to the store, and see what they can do for me now. Luckily the school year is almost over, and she can stop borrowing a chromebook daily from the front office of her school.

Real warranty from Best But... Best warranty ever!