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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 12003 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 519 Showing 10,361-10,380 of 12,003 reviews
  • Rated 4 out of 5 stars

    didnt use it yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't have a need to use it but I only heard good things about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The warranty sounds great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the warranty & hope we don’t have to use it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Helps alot with tech probloms abd make it easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made it super easy to fix minor probloms would deffinatly reccomend buying

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not used it yet Hopefully using it soon in the near future

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn’t cover much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sadly, my computer was stolen within a few months of me purchasing it. I called Geek Squad to find out if there were any options available to me since I had purchased insurance once I bought my HP computer. The Geek Squad professional simply replied, “no we don’t have any options available,” and we disconnected our call. Does not cover lost, or stolen devices at all, only faulty devices from my understanding. The manufacturer offers 1 year of insurance and Geek Squad capitalizes on that by offering you insurance for a longer period of time that covers nothing!

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. It's certainly devastating to lose your computer. While Geek Squad Accidental Protection for computers would generally cover more than what the manufacturer covers (drops and spills), it wouldn't cover a lost/stolen computer. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.

  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was happy that I could arrange an appointment easily. When they couldn't fix it, I got a new one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love that Geeky Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad peeps know their stuff and are helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having peace of mind when something goes wrong

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dope

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dope service, lowkey doing this just for the 25 points

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely a must when you have a child. Really helped me out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids are very happy with they new computer.....

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    fast, good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent was knowledgeable and answered my questions until I was satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very KooL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek Squad need to try hard to Help people with Warranty

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope i don't have to use it. Otherwise, I'd say it's good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They are very helpful and take care of your comput

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have went in and they fixed my laptop in a quick time..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would defiantly recommend if you are making an expensive purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Curtis

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff made it easy to find what I was looking for.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For tree year protection I think it very reasonable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This will protect my purchase in case of accidental damage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When my laptop broke they completely replaced it!!

    I would recommend this to a friend