Customer Ratings & Reviews

Sadly, my computer was stolen within a few months of me purchasing it. I called Geek Squad to find out if there were any options available to me since I had purchased insurance once I bought my HP computer. The Geek Squad professional simply replied, “no we don’t have any options available,” and we disconnected our call. Does not cover lost, or stolen devices at all, only faulty devices from my understanding. The manufacturer offers 1 year of insurance and Geek Squad capitalizes on that by offering you insurance for a longer period of time that covers nothing!

Made it super easy to fix minor probloms would deffinatly reccomend buying

Product is as described and perfect for the application.

I didn't have a need to use it but I only heard good things about it.

When my laptop broke they completely replaced it!!

You never know when you are going to need the protection.

agent was knowledgeable and answered my questions until I was satisfied

Recommend this geek squad protection since it covers more than the standard manufacturer warranty.

Not bad I get to go to geek squad often. I'm glad for their help and services. It was just a waste to buy 3 years and only be able to use it for a little over a year. Now I need to repurchase a plan for an upcoming laptop. I wish the plan can just transfer over smh.

I’ve only used this one time over the last 10 years (and 4 lap tops). It’s not worth it if you have an Apple product and purchase Apple Care. The one time I did need it, there was a problem with my 5 month old Asus’ BIOS and I couldn’t fix it myself. It was kind of a hassle to use the service and I still had to pay out of pocket for the fix needed.

Best service ever when you have a question or need help!

For tree years protection I think it very reasonable.

My laptop charger stopped working and its supposed to be covered by this protection plan. When I called, I got transferred to a sales rep who apparently though I didn't know how to use an online shopping tool and that's why I called. After I reiterated that I had called to get my charger replaced, I was placed on another hold and then after another 15 minutes of waiting, the call was disconnected. This was also my second attempt to get through to an agent. I also tried using their call back tool, but only ever received an automated call that told me they hadn't been able to get to me when they said they would. Maybe this works when you can go into the stores, but I've received no actual help or coverage now that I can't get into a store due to covid. Don't bother buying protection from BestBuy, they're not going to cover you when you need it.

Not used it yet Hopefully using it soon in the near future

Geek squad protection for all electronic devices a must.

I would defiantly recommend if you are making an expensive purchase

Very knowledgeable and fast! Would highly recommended

Computer fixed fast best service from Best Buy thanks

One cannot go wrong in purchasing this additional coverage.

Protection plans are here for all your products!!!