Customer Ratings & Reviews

Cannot write a review because this is part of a Christmas gift. It is valuable though. I have used geek squad in the past and service was excellent

Helped me a lot with fixing the laptop and replacing it with one that works.

Good service, but very slow. Usually under staffed.

Always buy the warranty. You never know what's going to happen!!!

I hope I never have to use this but on the off chance I do, it'll be covered

It's good if you drop it, battery or cord stops wkg or just need pc help.

Great for accidental breaks or tech malfunctions. Plus you can renew it.

Horrible. Our apt was destroyed by a fire. Our laptop wasnt burned, however because the fireman sprayed water on it in the process of putting out the fire, its not covered. I spent almost $200 to insure a $440 laptop. I was told when I purchased it that if the laptop was damaged or the screen broken, it would be repaired and if it couldnt be repaired, then it'd be replaced. I was completely misinformed! Now they are telling me that it isnt covered as it is covered under my primary insurance. Problem is that I rent my apt and unfortunately did not have any renters insurance. It is absolutely ridiculous! I wish i had done my research! I could have insured it thru Worth Ave. Group for 3 yrs instead for a one time charge of $125 in addition to a $100 deductable. However you are allowed an unlimited number of claims and it covers everything from accidental damage to theft and loss, as well as fires or floods. I will never again buy insurance thru Geek Squad or Best Buy. In my opinion, thier insurance is over priced and worthless! I used to have a very high opinion of Best Buy & would recommend thier store and coverage to everyone but I have completely lost all respect for the store, Geek Squad and the laptop coverage! Seriously! From now on I recommend checking out Worth Ave. Group for coverage on all your electronics. Or anywhere else, in my opinion anyway, would have better insurance than this.

haven't used this policy yet, but will review after

This is a must have if you want great warranty - GS are EZ to deal with

The geek squad staff is great and was accessible and terrific to deal with

protection is always a good way to have peace of mind

Sales person did not explain that this covered just breakage of the machine. Was really looking for tech assistance which was an additional charge. Tech did take care of our first problem no charge. He went above and beyond. Thank you

Protecting labtop uncase it breaks good for it. Heavy

wasn't necessary pushy sales person bad consumerism

Great price for the type of protection!!!!!!!!!!!!!!

I was glad I brought the coverage. They junked mine, got a new one

always good to have piece of mind, great idea to buy protection plan

Was very happy to purchase this service. They were very helpful in store.

I purchased this lap top to use at school and work. So far so good!