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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 12041 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 536 Showing 10,701-10,720 of 12,040 reviews
  • Rated 4 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service. Awesome. Keep it up Geek squad......

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get the protection plan on everything I bought at this store. It is too bad most of services are not available with the price being paid, extra. Very helpful service to those that need it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I signed up for the protection plan ($179) but shouldn’t have. When my covered laptop broke, I turned it into geek squad for repairs only for them to charge me an additional $49 to tell me they couldn’t fix it! They did give me a giftcard for the value of the laptop but between the planner and repair fee that cost me almost the same amount, so it was pretty much a wash. I am very disappointed and feel lied to about what the protection plan covers.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Protection plans always come in handy!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get protection plans on everything I buy!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't really say to much about the protection yet. Hasn't had to use it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Haven’t used it yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We haven’t had to use it but when/if we do I hope it’s worth it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They helped with my laptop and did a good job too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They helped with my laptop and did a good job too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had to use it only once so far. They resolved my issue quickly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For those on the go. Break it, drown it, smash it... fixed, replaced

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for a computer that will be used by a college kid

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for college student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps for college student on a budget of something happens can be fixed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This is a good product to purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good to purchase insurance for my laptop for protection purposes

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super plan that works super easy just go to the store and get ut fix

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent support for the home computer user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Utilized the support several times and each time the problem was solved

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It helps to have a place to go to have your electric stuff fixed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase it for a friend going to school. Very young girl . The cord tbroke. was very hard to find a replacement. Best buy didn't have it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good thing to have. Accidents happen... to me all the time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hinge doesnt last

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hinge on the laptop broke less then a year, was replaced and now is broken again in less then 2 years.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    always good to have protection program especially if you have kids

    I would recommend this to a friend