Customer Ratings & Reviews

The lasts times that I need to use this service, they always want to check the device, even if it's obvious that probably they need to replace the entire product, and this cause that we remain without the product for at least 4 weeks

It a great product work well I would recommend Dell to friends

I never got to use my one year protection and now I regret it

Haven't had to use but most times there aren't any hassles using it

I have not used this yet although I have heard it comes in handy

You really can’t buy a computer from Best Buy without this!!!!

I should have up to a year prior to damage to decide if I want to purchase more Warranty and the whole renewing warranties no longer without telling people years after they purchased a warranty and went to renew it sucks

It's a great chromebook for beginners or for a childs first

I would definitely buy again. Good price especially when on sale

Totally worth the price with how much I game. So I’m covered

It's always great to have a back up plan. This is my backup plan.

I purchased the 3 year accidental Geek squad protection. Since the laptop was inexpensive, the protection was too. But it cost almost as much as the laptop. It's a good deal because you never know what will happen with laptops, even if they never leave the desk area.

Geek Squad Protection -1-Year Accidental Geek Squad Protection

It's got my back if stuff goes wrong, so I guess that's good. Heard plenty of things about geek squad, but they're pretty reliable.

It is good to have Geek Squad Protection , really good.

I purchase a new Dell laptop and 3 year extended warranty in 11/2020. The hard drive died yesterday. I took made an appointment and took it into Geek Squad yesterday. The guy check it out and basically said, "Yeah, something bad is wrong with this." It's clear that that the hard drive is a goner. He then told me that they're going to have to ship my laptop off to someplace in Kentucky for further evaluation and that it's going to take 4 to 6 WEEKS before we'll know what the diagnosis is. I literally thought the guy was joking. I should have taken my laptop back right then but I didn't. What's the point in buying a 3 year warranty when it takes up to 6 weeks to get a laptop diagnosed. In the meantime, I'm going to have to buy a new laptop because I am a small business owner and cannot be without my computer. What's the point in purchasing a $350 warranty if it takes 4 to 6 weeks just to have my computer diagnosed -- which forces me to purchase a new laptop in the meantime? It's obvious that the hard drive is fried so they should have given me a credit for the amount of the original computer purchase (about $1,400) and allowed me to purchase a new one. I will NEVER purchase an extended warranty from Best Buy again. If we lived, perhaps, in some third world country, I could understand it. This is the most atrocious service I have every experience.

It is good to have extra protection on your electric devices.

I am really enjoying my laptop as a first time business owner.

It's a must have as you never know when it will come in handy.

The program it self seems good but I have not yet used it