Customer Ratings & Reviews

Best Buy customer service is lousy!! You can't speak to anyone at the store, it routes you to another country. No two people tell you the same story. I was concerned about the return policy and the customer rep. told me that I had a year to return the product for any reason. I was like WOW really? This doesn't sound right. Can you show me in my contract where it states that this is the case? She hung up on me. Called again and got someone different who couldn't even answer my questions. Totally clueless:(

I bought this to support the HP laptop we just purchased. I normally don't buy extended warranties, but laptops are fragile creatures so I felt it was a good investment. I won't really be able to evaluate the purchase until/unless I make a claim.

Knoxville geek squad were rude when it came to exchanging a laptop that wasn't functioning properly

My laptop was damaged but they couldn’t fix it. So I got a gift card to buy another one

Definitely a must if you buying expensive tech and have children. Having to pay full price all over again because you didn't get a warranty isn't a lesson you want to learn the hard way.

I havent needed to use it or geek swuad but it does make me feel better knowing its there if i need it.

I had a computer issue and the man that helped me seemed to be confused and had to ask questions from other employees, then I had to leave my computer with them and my box that I left with them with my computer in it was thrown away when I returned to pick it up, not to mention they had my computer for like over 2 months. I had to go into the store and ask about my computer as it had been so long and they checked in the back and my computer was ready, but no one had ever called me to tell me and I had to miss out on a school term since I had no computer.

I had a cracked screen and tool it to Bergen Town Center, well within my the duration of my insurance, they refused to fix it. First they said I needed to make an $80 deposit for it to be shipped out to the manufacturer and then I might have to pay extra depending on how much it costs to fix. After I reminded them I had an insurance, they switched up and said they could not find an insurance covering my device. I then pulled up a receipt and then they said it appears my insurance had been cancelled a few months ago. Avoid this service as much as you can. I learned my lesson the hard way. They cannot be trusted. Especially the ones from Bergen town Center

hopefully i won't need it but glad i have it now. ty

I find that for the most part having an extended warranty is a good thing. You pay extra upfront but in the long run it saves you money on repairs. If they need to send it out it takes forever to get it back sometimes, that the drawback.

I took in my Mac M1 to try and get some drivers for my printer that I had purchased for my wife and the members who helped me had no idea what do. I was very disappointed

Little on the pricey side compared to buying with them directly or procetion that amazon offers when you buy products.

Needed it for school and it pretty much worked only for that.

I always get the protection, but rarely need it. it is always piece of mind knowing my device can/will be fixed if it is damaged in the final hour of a warranty.

I have not had to use the Geek Squad or the protection yet so I can't really speak on this. But I have not had an issue with my purchase so I guess that is a good thing.

Don’t get me wrong, I always appreciate a warranty in case something happens. I have typically always purchased a Geek Squad warranty in the past & been happy. It’s just for some reason this time, I have had to return my laptop twice in a row after turning it in gor original repair in July 19, 2022. Both times it came back with a different issue that I didn’t have before and I have to send it back. It is now September. So frustrating!! Not happy!

Dropped computer on power button and didnt want to start anymore. Dropped off computer on 5/30 and was told it would take around 2 weeks to repair. On the tracking status is showed computer did not get to repair center until 6/11 where the part was ordered. Computer needed an agent to be assigned for repair on 6/13. And no status since then. No idea when I will get it back. Good thing I dont need it for work or otherwise I would be way more frustrated.

I purchased the extra protection to go with my son's new computer. Thankfully, we did not need to utilize the service. It was comforting to know if something should go wrong, we had a back up plan.

I couldn’t install office on this computer . I’m not going to give it bad reviews maybe I just couldn’t

Geek Squad always tries to help with any problems, but it is a little tuff communicating what is needed with this crazy “year of the virus”.