Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 12041 reviews
(12,041 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Read fine print
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Misleading picture and coverage. It’s not really accidental
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Being Cautious
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased extra protection, cause my broke his last chrome book
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Katscomputer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had to use it yet. But if and when I do, I’m sure it will be up to standards.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t buy this product. They will not help you
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is so not worth it. I had to take my computer in because I keep getting an error message. I was told that it was a software issue and my over priced geek squad protection does not cover software issues.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
WhereDidItGo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I called to use it 3-days after buying my computer and I was told I have no plan.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Buyer beware and ask questions before purchase.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What they don't tell you is tgat if you bought your purchase a year ago and it needs replacement they only give you credit at the rate you paid for it. Not to actually replace it. So now a computer that cost me $200 is now $320. Sucks and not what i thought it would be.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to pay extra for my laptop to be repaied. Why spend the extra money when they have to send it off?
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
gg
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item is alright. I wouldn't not suggest it or wouldn't stiffest it.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop when it worked. Couple years into battery just died. Geek Squad replaced and now it still dies and the protection is over. Still didnt get fixed and they fix them once
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I decided not to get this protection and cancelled; therefore, I cannot review.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was 1/2 the cost of the laptop. I regret buying this.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Writing this review solely because of the incentive - write a review for a chance at $400 dollar gift card. :)
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.why do I have to pay $109. to get my laptop fixed if I have a protection plan
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Service; Unfair Policy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad vis a vis Best Buy would not honor the 3 year plan on a replacement unit for defective computer I bought.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Jorge– If I’m reading your post correctly, your old computer was swapped out for a new unit under your Geek Squad Protection Plan. In that situation, the plan would be fulfilled, and if you wanted to continue coverage on your new product, a new plan would be needed. You can check the full Terms and Conditions at www.geeksquad.com/terms. If this isn’t the case, and if you have other concerns, please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to discuss this further.
Rated 1 out of 5 stars
Bad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.buyers beware that whatever you buy here and have a full insurance on it may never be repaired replaced for you if you have any issue with it
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good ..............................................
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
All done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mever usrdnthis didnt need to returned producy a few days afyer purchasr
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
cancel this service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With everything going on it is impossible to contact anyone.. I have had it. Cancel this waste of money
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Misleading program. They tell you the GS will set up to 5 electronics at home up or make them compatible but then after you've purchased the package they tell you they do not come to your gon6e. Or charge more to come to your home.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
1-year geek squad protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this when I bought my laptop. I have never used it. Besides I think if something went wrong the first year wouldn’t the manufacturer cover it? To me, waste of money but I guess if I needed it, I would not feel that way
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Leenie1014 – While most computers do come with a one-year warranty, our Geek Squad Protection plans cover things that the manufacturer does not. For example, your plan would cover drops and spills, while a manufacturer’s warranty will not. I hope that you’ll continue to purchase Geek Squad Protection Plans going forward.