Customer Ratings & Reviews

Good peace of mind. I have good past experince with geek squad.

Nice having piece of mind that it will be fixed if something happens.

Great experience with Geek Squad! The team was professional, friendly, and efficient. They solved my issue quickly and explained everything clearly. Highly recommend their service

This isn't a fair question. The Chromebook was purchased a month ago and haven't needed to use the warranty. I hope we won't have to.

The Chromebooks from Best Buy are a hit with the kids! They’re lightweight, easy to use, and perfect for schoolwork, streaming, or games. The battery life is so impressive that parents have to hide the chargers just to get their kids to take a break. Definitely a great purchase for families!

Haven’t used yet, but in the past it’s been amazing!

Get this protection plan! It is worth its weight in gold!!

Good to always have when you purchase a laptop or phone

I purchased an HP laptop with windows 10S. I did the conversion back to 10 getting rid of 10S. Somehow within a day the laptop reverted back to 10S, and I was totally unable to get out of 10S (BTW Windows 10S is terribly user unfriendly). Within 14 day return period, I took it back to BestBuy. Couldn't help me that day but set up appointment for following day. Took it in to instore Geek Squad, and they removed windows completely, then reinstalled windows and set it to windows 10, stating that it would not come back to 10S and it has been a month and still working fine with windows 10. Took an hour in store.

They have been there to help out when something happens. Quick response and know the issues.

Love the adh protection offered especially on laptops.

It's there if needed. Didn't have to use it , but the geek squad is there

It works just fine no major problems or complaints

Good for personal on hand device help. Can call or chat by debice.

Even though I did not use the protection. Still was happy to know I had it

I love geek squad protection! I have used it on three items already and it has saved my hide from having to purchase the expensive item again! The first item I used it on was a surround sound system where the subwoofer was going out. They replaced the subwoofer at no cost. The second item was on a samsung watch that lost complete power because I accidently walked into an MRI room with it on. And I also used it to replace an expensive set of sony headphones because one of the earmuffs broke.

I bought a 2 year protection plan when I bought a Dell Inspiron last December. I recently had a problem start where Windows update didn't complete, an error message comes up, and Windows never starts. I took the computer to Best Buy and they said that Windows needs to be reinstalled, but the protection plan doesn't cover software problems. There is a separate protection plan to cover software issues, which costs more than the Geek Squad protection plan. This distinction was never clear when I bought the computer and protection plan. Explore your options before buying.

Good value at a great price and good piece of mind. You never know what will happen while using your computer.. Always get a warranty. for laptops make sure it includes the battery life.

For Laptops, this is a MUST. The protection plan is the best in the industry.

Great color shade choices. Great Basic working Laptop!