Customer Ratings & Reviews

Bought computer during virtual learning, and there was an issue. Curbside pickup was streamlined and stress free. I need some service on the unit, and was able to easily find the purchase online as soon as I logged in

If you have teen boys, this produced is a must to have. Hassel free replacement. We have two controllers replace with no questions asked and they always have your information on file unlike Walmart accidental protection.

Good warranty, although no damage has happend! Very good to have.

Awful experience. Was told by an agent that I would get a price match. Agent disconnected after I paid full price prior to the refund. Contacted BB after, told again the price match would be done. Someone later emailed me from bb saying that they would not price match after all. Order was never shipped and yet to get a refund.

We purchased this accidental protection on an item and actually had to use it! Our item was replaced with a better one because the item we had trouble with is no longer available.

I have not been required to use the protection plan but enjoy the piece of mind that if my laptop begins having issues Best Buy will repair or replace it in a timely manner.

So far so good. Im glad everything's been working well.

All worries were erased when I took my computer in. All of my questions were answered And i felt more confident with my purchase

The Geek Squad Protection is a great way to protect your computer!!!

Works Great, does what we got it for, and my daughter loves it

Trust me it save you so much money buying the warranty if you don't and the item breaks or something is wrong you be repaying and lossing money.

Have you geek squad in the past and had great experiences. They are friendly and knowledgeable.

Amazing customer service! Yonas , you are amazing . Keep doing what you do!

This plan helps with accidental breaks and damage to your device

The agents mounted my tv and installed all my devices.

Awesome services alway they are always there when you need the help

Haven't had to use it yet but knowing it is there for everything it covers is excellent. Great peace of mind knowing this coverage plan is there in the event anything were to happen to the device, especially since it is owned by my teenager.

[Employee of bestbuy] Easy and fair service i will always suggest to get the waranty on anything.

I needed a laptop for work reasons so I stopped to Best Buy and bought this great laptop on sale great price and great product

I am very excited to have a computer that is protected by Best Buy's excellent service. I am giving it a 4 star rating due to the fact that Amazon offers the same protection but for a considerable amount less. I have not used Amazon, but I'm hoping to have a better turnout at Best Buy since they have a brick and mortar store to easily get to instead of mailing in your computer to Amazon.