Customer Ratings & Reviews

I like the geek squad service, super helpful, I made the appointment for the replacement of my steam mop and got a new one right away.

The agent told me that the vacuum cleaner would be replaced with a new one if any part of the vacuum cleaner stops working or breaks, such as the rollers stop turning. I thought purchasing the 5 year plan was worth the peace of mind.

I always recommend geek squad as they are extremely helpful and will replace our fix any broken items under warranty

When product stopped working, the geek squad protection plan was there to rwfund my amount because they were out of the brand name product I used.

Bought it in 2022. Two years later and still works like brand new. Would suggest this item 100%!!!

This is great but wish I would have received something hard or soft copy to give to my daughter in law which is who I bought it for as Christmas gift

This thing works great for my house which is complete hardwood floors. I love it and am amazed at what it picked up that I didnt even see.

I always purchase Geek Squad Protection. It is the best warranty on the market. I can make large purchases with the confidence that, if my item “messes up” or “breaks” it will be repaired or replaced without any problems.

I love that Best Buy offers warranties for purchase. I prefer to buy from Best Buy because the ease of using their warranties is amazing! It’s easy, convenient and it’s reassuring to have a warranty just in case you need it.

I love that Best Buy offers warranties for purchase. I prefer to buy from Best Buy because the ease of using their warranties is amazing! It’s easy, convenient and it’s reassuring to have a warranty just in case you need it.

The workers did a fantastic job and were very professional on time and looks amazing

The agents were quick and polite. Answered all questions i had and explained the process

There are some things I won't purchase without Extended protection. Many times the protection has paid for itself. The new battery operated devices can malfunction and with this protection they either fix it or replace it.

I was able to make a quick appt for same day, due to being unable to fix my vacuum i was able to get a new one that same day!

I haven't had to use it yet for this purchase BUT I've used it in the past for other purchases. They are so nice and easy to work with when you have a problem. I usually always purchase Geek Squad because of the great service.

I get these with my purchases of vacuums because I have a husky and tend to kill vacuums quickly. Until a brand makes a durable product that can take the wear and tear of dog hair, I will continue to buy these.

For the money, the added protection is worth it. Nice to have this protection and since customer service at Best Buy is the finest ANYWHERE, knowing that if a product breaks the problem will be solved quickly is very important.

10/10 always get geeksquad! Love the protection and ease of mind not to mention every geek squad woman / man I've worked with had incredible customer service and tried to always handle any issue I had!

Dont know if this is the replacement plan but if it is then its great! Any problems with what you bought is replaced no questions asked. Other protrctions plans useless.

10/10 warranty so easy to do in store, employees nice and quick service