Customer Ratings & Reviews

We love this accidental plan! Its saved us so much! I live that best buy offers this. Do not ever skip this!!

The best protection you could possibly own I would recommend this to every person who purchases an item

Gotta believe!! Brand is great but we all love assurance

I love this option. Actually best never disappoint me on it

Used this service before on a laptop Received a new one receptor anything u buy I regret not getting on everything

I bought myself the shark mop and mop robot as an early Christmas gift and I absolutely love it! It has simplified my routine!

Geek squad is great they may take a little time to get something replaced and it can also be frustrating at times but in the end it’s worth it

[Employee of bestbuy] amazing vacuum. got as a gift for parents and they love it. battery is amazing and the suction is great.

I have not had to use the Geek Squad warrantee as the TV is still under Manufacturers warrantee.

Just when you think you don’t need the insurance coverage, your equipment fails (due to different circumstances) my vacuum battery stopped charging well and so I took it in and they gave me all my money back on a gift card and I was able to buy a brand new vacuum. I now have a toddler in the house and you better believe that he doesn’t know or care how much you spent on your equipment. Accidental coverage is part of the insurance I purchased with my Dyson vacuum and you better believe I bought it again when I purchased my new vacuum.

Honestly, I cant recommend this vaccuum enough. It does the job, has great battery life, nice attachments, and is very lightweight and user friendly. My only gripe is the steep price, but you get what you pay for. I had the model below this for over 6 years and it still worked like a charm when I gave it to a family member.

Great customer service! We have yet to use the service given that we just got our Dyson. But if needed I’m positive we will be well taken care of.

Getting this accidental insurance actually works. I accidentally dropped it and the casing broke. I took it in expecting them to replace the casing. Instead they told me to leave the broken one with them and go get a new one!

Had to use my Geek Squad warranty for my tv and that whole process was easy. Called it in, was easy. Technician came out and he was friendly and helpful. Whole warranty process was excellent.

i purchase my vacuum hoping that it was. a little more suction considering it was a little more expensive that your average. it’s a good vacuum but not great so i would give it an average rating .

Got the warranty to cover a Tineco stick vacuum. That vac had a design flaw and I had to bring it in twice for replacement. No questions asked - quick and easy, BB just replaced the vac! The warranty is a no-brainer purchase add-on for items like this, IMHO.

I have not had to use this specific one, but I have for others in the past. Best Buy warranties are the best over anyone else

Have not had to use yet, but the 3 year protection lets me feel better about buying a really expensive mop.

I haven't had a chance to get the service but the staff have been really good and helpful

Bust overall protection program to have very easy, simple straight to the point