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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 3684 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 3,684 reviews
  • Rated 4 out of 5 stars

    Very good customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well - straight to the point - no did u kick it yourself and it broke or did u slam it - just say it don’t work and no problem we got you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product protection is a must and Best Buy makes it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have peace of mind with the Geek Squad protection. Biggest reason I purchase at Best Buy. I always get it and it's always been worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best vacuum I’ve ever owned. It works in all surfaces and is great if you have pets

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy the insurance!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With an expensive device like this, and all the use it gets, it’s a great idea to protect yourself in case of accident or malfunction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Customer Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek sqaud always came through for us and any issues we might have had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect floor cleaner.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. Exactly what we needed to clean small areas of carpet in our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value for expensive items

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for expensive items. Great value for expensive items

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 kids and a dog. This is a household must have. I am very impressed with the quality and technology!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum's great - mop attachment not so much. Would've returned but the window had passed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Geek Squad, Literally one week after getting a Dyson Vacuum, it broke, and we were able to replace it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thuy lam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This insurance program is very good, convenient and highly effective

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Buy it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had to use it yet. But I do recommend everyone should purchase when buying an expensive piece of equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plans are worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy the protection plans. The Geek Squad never disappoints. Every time I have had a problem I am glad I had the plan to protect my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love their warranty. Hassle free returns if anything goes wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GSP is a must!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the extra cost when manufacturer warranties are only good for a year or two. Makes returns to Best Buy easy and hassle free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love our GS Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the extra cost when manufacturer warranties are only good for a year or two. Makes returns to Best Buy easy and hassle free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS Protection is a must for vacuums and appliances

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the extra cost when manufacturer warranties are only good for a year or two. Makes returns to Best Buy easy and hassle free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refunded after product failure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a full refund for the product that failed. Even the 2 year warranty was refunded. Had the product 7 months out of the 2 years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The employees i worked with tonight were very helpful and knowledgeable at there job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how well it cleans i will say wish it had more capacity for dirty water before it needs to be dumped. Otherwise great product with good results

    I would recommend this to a friend