Customer Ratings & Reviews

Absolutely love my geek sqaud they are amazing at helping with products and replacing items customer service is outstanding over all a must have

Very good purchase, although it is better to buy the annual membership of Bestbuy.

Never go without some type of protection. You dont want to be caught without it. Great customer interaction with the geek squad

Perfect plan for the what if. Because tht what if happens frequently with electronics.

Its a no brainer! Just do it! Makes the most sense ever!

No matter what product I purchase from Best Buy, I get the Geek squad protection. Aside from getting your money back, they will replace anything no matter what. Even if you just don't like it anymore. They will credit you the amount of the item and prorate your plan for what you haven't used and credit you that amount too. Just read the fine print so you know exactly what is covered and what is not. Some stores will make you exchange same day for a similar product, but most stores are able to give you store credit of you choose to return an item within the 2 years. Always a good investment if you, like me, change your mind frequently and also like to have the newest tech. The protection plans have yet to fail me, they are a must with any tech purchase!!

They are there when you need them and it's nice to have the comfort of knowing this.

Definitely recommend on things that you buy there not because they are bad but sometimes we just don’t like how they work and they’re very good about taking things back

Always good and easy service when I go to geek squad

You never know when out on the job and a simple OOPS...no worry! Covered by GEEK Squad

It’s always good to know that you’re covered for at least two years

I had a Samsung galaxy 4 watch and after a year and a half of use the screen stopped working properly (just a bunch of lines). Since they couldn't get the serial number from the watch, as it is located in the settings on the screen, they gave me store credit for the watch. I used that towards the galxay 5 and bought the protection plan again. It's nice to have a company that will stand behind their 2 year warranty. Thank You Best Buy

Love this service; it’s always quick and easy to file a claim.

Worth the $$!! Got it for my kid, but I ended up breaking the product. Took it to Best Buy and the geek squad was professional and efficient. Highly recommend

We never needed to use the product protection within the two year period but I’m glad it was there..

I wear my GPS watch almost 24/7. I only take it off to shower and charge. Thus, I always purchase the 2-year replacement plan and have had no issue using the plan, when needed. The plan allows me to swap out the watch for a brand new watch. You can swap it out for the same model or, if you’re looking to upgrade, you get a credit for the price paid to apply to another GPS watch. I know the replacement plan seems expensive, but it’s worth it. If you wear your watch everyday like me, your watch gets a LOT of use. The replacement plans have saved me hundreds of dollars over the years.

Best Squard you could ever find. Always does quality workmanship.

This watch is a great product, accurate step counter and a formidable device

So far i have not used it but it is nice to have that peace of mind

[Employee of bestbuy] very nice and comfortable for all seasons especially march