Customer Ratings & Reviews

My watch was less than a two years old, I brought it in and showed the worker, they looked at it, and noted that it still had coverage (they didn't actually have to do that) when I asked them what I can do about the watch (It had totalled failed). They pointed out the clerk at the return desk, put a note in the data base, and when I walked up I was taken care of in a polite and professional manner, and the Young man who did the return and replace was of good manner and attitude.

I am soooo glad to have purchased the protection plan like I do with most things from Best Buy. You just never know when something will go out and in this case, my mom's smart watch went on the fritz. Best Buy took a look at it and I guess it wasnt fixable so they just told us to go and select a new watch and the amount that we purchased our previous one about a year ago, they would apply that to our new replacement. I know that when you purchase something you dont want to add more to your bill but protection plans from Best Buy are ALWAYS worth it! Thank you Best Buy for taking care of us!

Got it to be better safe then sorry. The cost wasn't too bad.

Graat protection life saver for everyday life. Choose me for the 400

The geek squad extra protection i smore than worth it.

2-yr Accidental Geek Squad Protection is an absolute must, whether you're prone to misfortune with your electronics or not. It gives me peace of mind and when its available I add it. The agent that assisted me was courteous and gave me a stress-free experience when I needed to make use of my protection plan. I was able to replace my item the same day and left the store very happy.

Love the help I get every time I go. Great warranty service

It is very useful as it protects the purchased product

[Employee of bestbuy] Plus membership is where its at! Already saving money!

I buy Geek Squad protection for peace of mind, and to help manage my budget. Costly repairs or replacement are completely eliminated. Unlike some 3rd party extended warranties, Best Buy stands behind Geek Squad, and in several instances in which I had an issue, I just carried the item to the local Best Buy, described the problem, and was immediately given a choice of an equivalent replacement or cash back! Some protections are replacement items (smaller items) and some, like a washer and dryer, are repair items. I highly recommend Geek Squad Protection!

The service was great and they were able to handle everything I needed from them

Can't go wrong with Geek Squad protection. I've had to use it in the past and worked out great.

The guys that helped me go through smart watches and discuss the different abilities and functions of a dozen different models was very helpful in my decision. I bought my TV earlier this year and it was the same then, very insightful staff that got a budget and preferences right away, and ran through a ton of options to help, and saved me time and effort researching myself!

Love Geek Squad and there services. They are always there to help

I have been using them for years and they really solve problems and are very efficient.

Amazing product and I love getting my products from Best Buy

Very good customer service from geek squad very recommended

Love my galaxy 5g pro watch. Staff was very helpful when I had a problem with my previous watch. They were very helpful with my exchange

Only needed it twice over the many years and buy, but the peace of mind it gives is great. The two times I had an issue the exchange process was so easy!

I purchased 24 month plan for $40 with my Samsung Galaxy Watch Active. 17 months later, my watch stopped working properly. The screen would not turn on. I followed the instructions and made an appointment with Geek Squad. Unfortunately, that was a waste of time - they do not repair watches. Instead I was told to swap it out at customer service. Customer service refunded the original purchase price, including value of a rewards certificate I used to buy the watch. The upgraded version was the same price, so they swapped it for a newer watch. The only downside - I was told that my protection plan was "used", and even though there was technically 7 months remaining, it was no longer valid. I purchased a new protection plan for the replacement watch though, especially since the first one gave out for no reason. Overall, it's a great value. Complaints are that I wasted days waiting for an appointment that I didn't need, and that I had to buy a new plan.