Customer Ratings & Reviews

I bought my first fitbit in November 2015 and am currently on my third fitbit. Each time I have gone to BB to replace my fitbit through this Accidental Geek Squad Product Replacement, I have encountered no problems and the process has been smooth and easy! It is definitely worth it to have peace of min in case anything happens to your electronics. I had to replace my first one due to the charging port malfunctioning/breaking and the second one because it just stopped working (not sure if it got too wet on a rainy day). During my second replacement, I was able to upgrade to the charge2 and pay the $20 difference between the two prices. I was extremely happy and pleased! :)

Weight is pretty accurate. BMI and BF% fluctuates from day to day but I guess that is normal since the ranges are not too drastic. I have been weighed with Tanita scale in weight loss program and the numbers I got from Fitbit Aria 2 were the same, again making room for some fluctuations. This is a great accessory if you already own Fitbit watch & use the app. Me & my husband both use this scale & watches & are not disappointed. Set up was fairly easy & we have no issues with wifi connection or syncing to watches or app. Some setting are only changeable in main users online account not in app (like setting weight to private so other app/scale users cant see your weight.) This replaced my old scale that only showed weight after the number wouldn't budge after 4 weeks of diet & exercise. The Aria 2 shows better progress, since switching my weight has only gone down a pound but I show my BF% going down over the course of a few weeks, The visual motivation I needed!! I give 4 stars instead of 5 because like all FItbit products I comes with lack of thorough instructions or user guide.

Amazing watch. Wish it track more during sleep cycle

Shipping was quick and well packaged inside. It was a bit difficult to unwrap which means it was wrapped excellent!

Best buy is good place for shopping electronic products

I have purchased this protection on almost all my electronics. When I have had to use it, the replacement process has been very easy. I was leary at first, but after my first time having a product fail I will buy again. Product failed twice within a little over a year. Both times I brought in my receipt, item and original packaging to a BestBuy and walked out 15 minutes later with a brand new replacement. No waiting on a manufacturer replacement, shipping return costs or going weeks without my item and the second failure would have been outside the standard manufacturer warranty and not replaced for free if I hadn't purchased this plan.

The first time I bought a warranty for my huawei smartwatch I was not very comfortable, but then I had and accident and it broke, recieved very good service not too many questions they just replace it, fix it or give u a card with the value of your watch from store and you can buy a new one, where I am from this kind of warranty is a headache, they will ask for original charger, original boxes... everything and if missing something warranty will not be valid

Well made, and inexpensive! X̌xxxxxxxxxxxxxxxxxxxxxxxxx

While on active duty my watch broke and they replaced it within minutes.

I don’t usually get extra warranty/protection type add-ons because I find most of the time they do not get used. I also usually stand by the support and service of the Fitbit company (which is what I purchased the protection for). However, when my last Fitbit watch broke, it was out of the scope of their warranty. If I had the Best Buy extra protection it would have been covered. The new one that I purchased was the upgraded and more expensive version. Adding the Best Buy protection for just a little bit more gives me the peace of mind that my investment is a little safer even if I don’t have to use it!

They take care of the customers! I had an issue with the watch, and they have been very helpful and are sending me a replacement watch and bands to help eesolve the issue. The watch is very nice, and I love it! The only thing I'd suggest is a temp reading. The slate gray goes with any other band so I'd definitely recommend that color!

When i buy something where a extended warranty is needed I always purchase the warranty

Ive started my weight loss journey with the purchase of the samsung galaxy watch 5 pro and i can gladly and proudly share that with the help of the cardio and calorie tracking, ive managaed to get my weight under control! Ive taken it swimming and lifting and have never had a problem with it. Absolutely Recommend!

Love ittttt! I get protection on everything I buy!

A great way to feel like you've got an option for return/fix/replacement after that 15-30 day return window. Depending on if its close to the return date and you can actually return- you'll get a prorated amount back from what you've paid into the protection plan. With that, I've used the protection several times, as we all know electronics and items in general are not made to last like they used to. Some items are not worth it, but in my experience, its been a high value, low risk, low cost (in most instances) option.

I like it since it protects my purchases I recommend it

Good product to protect my purchase I think it is worth

Factory warranties are great, but thats only for manufacturer defects. Accidental coverage for multiple years definitely gives you less stress as you don't have to worry if it accidentally breaks. I wouldn't buy an electronic device without it.

when buying a new product its always a good idea to buy an insurance, i like best buy insurance because its so simple to use it.

I threw this on a Samsung Galaxy Ring purchase because I had doubts. Turns out I was right. The battery on it died in six months. It was super easy to get my money back, but it was store credit. There's no way to repair the ring and I decided I didn't want to risk another failure, so all I could get was credit to a store I don't normally shop at. Better than a piece of worthless e-waste, but not what I really envisioned. Read the terms and make sure you know what you are and aren't getting for whatever you cover.