Customer Ratings & Reviews

I normally purchase Geek Squad Protection for all of my devices. I purchased the protection for the Galaxy Watch that I upgraded from. I was watching tv at night and I felt a little itch on my wrist. The itching got worse and I took the watch off. The rear of the watch was very warm and it left a mark overnight. I took the watch back to Best Buy the next day. I was given the full price of the watch, taxes and protection plan on a gift card within a few minutes. Excellent customer service.

Geek Squad protection is a must in my decades of experience with Best Buy. You can return items that don’t suit you however, they honor the products you purchase. For big ticket items, get the five year plan. I had a GE dishwasher stop working after four years. Now I have a Bosch, which is fantastic.

I've had this watch for about 18 months and had no problems with it at all. Like the options to change the appearance and information on the face as often as desired without cost. I been motivated to be more active and in doing so am more healthy!

I bought this for my son when he got his new Galaxy phone. A year later someone dropped his phone while taking a picture and the screen cracked, so we brought it in to get fixed. Was told a new screen would cost $100 or we could get a new phone for $250. Since the phone was a year old and would require them to crack the case to replace the screen we went ahead and went with a new phone. Took a couple days for them to send us the new phone and we sent the old one back. Quick memory transfer and back in service.

Good Choice product. Made no mistake. The product is living up to its description. Will recommend any day.

Anyone that buys more than 5 pieces of electronics at Best Buy should get this plan. It helped me save money on washer and dryer installations, notebook SSD harddrive swaps, camera repairs, and a few more. The new feature they have now is that anything that you buy, you get 2 years extra geek squad protection. I think it is worth the money so far and the tech guys in Colma location and pervious San Bruno location are just great people!

Geek squad warranty is worth it for items that lack durability (mobile devices and headsets).

I haven't had to use my geek squad coverage yet, but for this price you can't beat it. If they can fix it, they will replace it.

Havent had to use it yet for my portable charger but its there if I need it

I haven't had to use this yet. But it's a comfort to know it's protecting my purchase

I have always loved Best Buy. They will have what I need always and the staff at the 28th and E Beltline are extremely helpful

This is the greatest purchase I always make. It has helped me out when my tech eventually fails.

The Geek squad service has always been great very knowledgeable, great customer service, also leave happy with all my problems and questions answered and solved and that's why I remain A loyal customer! Wouldn't dare go any where else

We purchased the Geek Squad Protection plan for my husband and my Samsung watches. We have many construction projects and work with materials that could potentially damage our watches since we are using our hands and arms a lot. We wanted the assurance that our watches were covered if something were to happen to them. We have purchased the protection plans for other products before and have been very happy with the service provided and what is included under their coverage plan.

This watch was very good, the only con is that sometimes the heart rate sensor seemed a bit off and took long to actually start tracking. This was mainly annoying during workouts where I wanted to maintain 120-140bpm and wanted this as proof of improving my cardio but wouldn't read it to me, otherwise, very nice, customizable, and comfy.

The geeksquad product replacement is a true necessity for any product that is likely to break with daily use. These guys are great! If it something like a watch, or game console bring it in and they'll troubleshoot it on the spot and if it can't be fixed replace it right then and there. For larger items they'll send a tech to your house to diagnose and repair the item. If it cant be fixed a gift card for the original amount will be in the mail. It gives you peace of mind to know that this type of quality coverage and support is available.

Beautiful watch. Fast. Easy to use. Hubby loves it

I got this for my new 2 in 1 laptop, Microsoft Band, and XBOX One. Some devices just need the extra protection. The XBOX brand consoles have always had a reputation for failing soon after release (mine didn't thankfully), the tablet is super thin and touch-screen... so a lot could happen and also, if the battery goes bad in 2 years, it's nice to know I'm covered. Also the Microsoft Band is a wearable and is likely to get gouged or scratched at some point in 2 years, so it';s nice to be covered there too. Some things are not necessary to get this but sometimes it's good to have a little extra peace of mind.

My garmin venu 2 stopped charging wnd it was within the 2 years so they gave ne a gift gard to be able to buy another one

no question ask at the time to request the guareantee