Customer Ratings & Reviews

I love love love best buys warrant plans. Honestly they're the only place that I buy serious electronics for myself. Their geek squad is pretty much hassle free and will get what you need and out the door quickly

I purchased my Gear 2 with an option to purchase the 2 year protection plan. I was unsure if the protection plan was worth the money after realizing Samsung has its own warranty. After researching, I found the Samsung only covers manufacturing defects. Best Buy will cover damage to your item so spending the extra money on the plan was worth it as I am using this watch to exercise and do other recreational things that could lead to damage. Thank you Best Buy for the peace of mind.

Easy and great service and friendly customer service brought to them my watch with an issue they took care of me instantly although i just showed up without an appointment and fixed my issue right away.

The agents set up my new phone and fitness watch and provided me the how to use info I needed. When I had issues with my phone they took the needed time to resolve the issue and even worked with A T & T staff to get it working correctly. GREAT JOB!!!

I absolutely live my galaxy 4, i know it may sound trivial but i think its cool to see my initial on the 12 'clock dial. I see new features like my stress zone on here, different workouts. I love how easy it is to navigate between widgets.

I bought the 2 years accidental squad protection for my sister's samsung galaxy watch which i gifted her for her birthday. I was having some issue with the bluetooth setup as i wasnt able to connect the watch with the phone. I called the customer service at Geek Squad and they helped me out to fix the issue. I love their customer service. Thank you Geek Squad.

I purchased this one becz when I had my Active smartwatch, I had purchased one for it and when it failed to charge and I took it in to be fixed. When they found that it couldn't be fixed I recieved all of what I paid for the watch and the protection it was within the 2 year period. Was I happy yessss, I used it purchased my newer smartwatch 3!!!

Have had the GSS on a few electronic Items. Never had an issue with needing a warranty replacement. No Hassles at all. They gave the New Replacement Item. Not a refurbished Item like some companies (cough uhm VZW uhm). I recommend getting this coverage on any electronic large ticket Item.

My Samsung watch died about a year and a half into this warranty. Worked like a charm. No questions asked and gave the money back that I orginally paid and was able to get a newer watch.

Best warranty I have ever had the pleasure of getting. You have two years to Swap out or return for a full refund on the product. Really gives you the comfort of getting something and not worrying about it breaking in the first year. You can really test out the product.

I decided to buy this extended product warranty because other people told me that they'd had problems with their devices and found it kind of a slow process to deal directly with Fitbit. Twice I have had problems with my device failing to track steps or heart rate. Both times I had an easy time getting my device replaced. We didn't take out the extended warrant on my wife's Fitbit but after two similar problems we now wish we had.

Had the amazfit GTS smart watch. Worked well for my needs. Recently began not holding the charge. ( just under two years old). Originally up to 14 days. Was getting 10-12 days repeatedly. For the last 2 months, charges only lasting 5 days. Fortunately had the extended warranty through best buy. No issues. Unable to reorder same watch. Given a store credit for amount paid. Thank you.

Smartwatch failed one month before the warranty expired so I returned the watch to Best Buy and was given store credit for what I spent on the watch original. No hassle quick easy return. I used that credit to purchase a new watch and an additional service plan for that one.

I bought the geek squad warranty with my original Fitbit Alta. It’s battery was chronically draining despite doing all kinds of things to preserve battery life. It was past the manufacturing warranty. Fitbit recommended to use the geek squad warranty and get it replaced. The Geek squad service was excellent and the exchange was a piece of cake. I will always buy it now. Especially for something like this that you use every day.

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Nice to have extra peace of mind for the products.

This replacement plan was purchased for a smartwatch that was purchased for our young daughter. She's very responsible for her age but we know things happen. Needless to say the screen on her watch was broken at some point. She doesn't remember how it happened, but it did. We took the watch to our closest Best Buy store and they gladly honored the protection plan and we were able to replace the watch for its full value!

I never believed in getting the "extended Warranty" Until Best Buy , They Honor the warranty without ANY Hassle, My wife had a screen flickering on phone, the Best Buy geek squad took a look said she needed new one, they walked her to the case unlocked it and said pick out new one !! I am serious Please purchase this

Nice watch , easy to set up easy to use , I’ve been using for bike sport and I can say watch works great and it’s worth it

Samsung Galaxy Watch 4 and Galaxy Watch 4 Classic are the first watches in a very long time to be built on a platform that could provide Android users a credible smartwatch. I’ve been testing both for a week and they’re the best smartwatches