Customer Ratings & Reviews

Please considered buying this coverage-it is totally worth it. I bought this additional coverage when I purchased my wife a FiBit Alta. After about 1 year of use the strap broke and I brought the Fibit back to BestBuy. I was able to take advantage of this coverage and upgrade to a FitBit Alta HR by just paying the difference.

I have used this service when my first watch stopped working while I was on vacation. Having the 2 year protection prevented me from having to buy a new watch.

[Employee of bestbuy] Great watch, but the "raise to wake" feature stopped working and the battery life was a little less than i would of preferred. Just upgraded to the newest model.

We haven't needed to use this, i am happy to have not had too however we bought the coverage ad usual for the "just in case" situations.

I would always recommend getting protection coverage with each purchase. If anything happens you take back the item and get a replacement. They don't hassle you about how or why, they just take care of you. I have used them so many times over the past 5 years.

Good for the time helpfull and good people's i guess really i get mess with every time im i. The store

Great protection for the gift I gave my best friend! I feel protected knowing she will be able to get her watch fixed if anything happens!

Best Buy offers the best protection plan! They are nice and fast during your claim just make sure to keep your sales receipt. If possible bring the original box and make sure you bring everything included when your purchase the item.

Having this protection provides u with peace of mind that in the event something happens to our computer, someone is there to address it and even more important these days that it can be addressed via internet and not go into a store "filled" with people.

I am so grateful for this protection plan; especially since I have had to use it 3 times on my smart watch that was defective. This plan allowed me to have a replacement watch immediately; I did not have to send the old one off and wait for the new one.

my old one stopped working a year to the day i bought it. good thing i paid the initial 19.99 protection so i was able to go in and get a replacement. i got the same one and paid the geek squad protection so when it breaks again i can get another one.

Love having geek squad and the protection. It’s a must

There protection plan is the best I have ever encountered! Settling claims is hastle free! And if you don't have the best experience with your device, you have the option to select a different device more to your likings. I will never buy an electronic from any place else. And the all will have the Geek Squad protection plan!

Haven’t had to use it yet, but it’s great to have in an emergency.

Good value for what the extra coverage protects. I haven't had to use it yet to see how easy it will be to use but if that time comes where I do need it I hope it will be an easy process.

Bought as a gift for my son. He loves it. It works as it should

I've used this service a few times already with different products. Take my Bluetooth headphones for example. They stopped connecting to my phone and I took em back. They no longer had the similar product so BB gave me full in store credit for whatever I wanted. Buy it.

I have exchanged a few products in the past throughout the years and never had a problem with Best Buy. The way they operate is in and out always without any difficulties. Recommend it to everyone when they buy expensive stuff or anything they deemed necessary to insure.

My previous watch was damaged. Was a little skeptical to get it replaced but I had the coverage with Best Buy. Went to the store, they checked their records and told me pick my replacement. No problems at all. Left very happy as with all my Bestbuy purchases.

They supported me to check my Samsung watch, I always buy insurance with Geek Squad for my electronic devices.