Customer Ratings & Reviews

I have been a BBY customer for years (around 10 by now) and I never buy any electronics without the replacement/protection plan attached. It's worth it, they will either fix the product or give you a new one. And that, to me, says a lot about the store's policies and their commitment with the public.

Love the samsung watch. Great features and the sytle is amazing.

Great plan! Much needed for a kids watch! Who knows what kind of toughness can happen!

Omg... This was the best installation. No mess, no fuss and very efficient. They even made sure we knew how things worked before leaving. If anyone is looking to anything installed by Best Buy... Do It! It's worth it... Hands down.

I purchased this on my original Fitbit. After about 18 months, it was showing signs of wear and starting to come apart. I stopped into Best Buy to see what I needed to bring in to use the replacement policy and the replacement was made on the spot! I made sure to have this on my new one.

My daughter had a fit bit that did not work well. Because I had the warranty, it was easy to switch out. The previous model was not available anymore but I was able to get the next model up and best buy was able to find and match a best price. For this type of product, the warranty plan is worth it

I was within my two year warranty. My phone completely died. They helped be pick our a new watch. It was not in the store so they order it and it was shipped to my house. Everything worked out great. I suggest you always get the warranty.

I got this protection plan for my smart watch because I’ve read a couple reviews some watches have complications after a year after purchase. This pretty much puts a security blanket over it, just incase it starts having problems.

Tremendous peace of mind when you buy this program. I have bought and used the program on other items in the past. It has always resulted in a quick replacement with a brand new item, no questions and very painless. Given the cost of the Garmin it protects , this was a no brainer.

Bought this for a smart watch. I ALWAYS buy the protection plan!! The watch stopped working, I went to the store, left with a new watch. I decided to upgrade so I just paid the difference and bought the plan for the new watch.

I pay $200 a year for total tech support but continue to pay for additional support on various products. It’s all quite frustrating because I feel like I’m just throwing money around. And I’m pretty sure you shouldn’t feel that way

Protection warranty ia very needed for this watch. The last version was ruined by sweat making it's way through the seal. Hopefully this version doea not have that issue.

excellent service, they always solve any doubt or inconvenience you have quickly and safely I am very grateful for the service I recommend them 100%

Good customer service at Germantown store 10 of 10

Have not had to use it but I'd imagine it's worth it if I need it.

This insurance has came in handy so many times! Gives me peace of mind

I am not gentle on my fitbit. Not for lack of trying but sometimes I forget I have it on while doing and oil change, or it gets caught in a rubber glove at work. If anything happens to it I know the people at Best Buy will take it back no questions asked and I get to walk away with a new one.

Can't go wrong with these. My watches have always seems to slump down a little over time or the batteries just go out in them and this protection plan keeps me going with a good watch that does everything I need it to.

Can't complain, service is always great. I'm glad Geek Squad is there for the just in case.

You never know when your tech will tank, but guarantee it will happen when you can least afford it! Protect your tech with the Geeks! (Contact me for permission to use this in an ad ;) )