Customer Ratings & Reviews

This is great protection. Especially for a wearable device like a Fitbit with the potential for damage. I have had to use the policy to get a replacement when the Fitbit got snagged and the band was damaged. Geek Squad replaced it no questions.

This is a great watch forworking out and just healthy living

Its nice to be able to have a protection plan in case something happens

Love the protection plans...they are a bit pricey but worth it in the long run ......

Geek squad is totally awesome, geek squad protection plans are a must have, call to speak with customer support or simply just take your devices to your local bestbuy store.

I have purchased and used Geek Squad a few times and have always had a great experience.

I choose Best Buy over the other stores because of the Geek Squad protection, it allows me to enjoy my purchases knowing they are protected.

Over the years I have been a Best Buy shopper I usually purchase the protection plan and Best Buy has always exceeded my expectations the few times I had to use.

Havent had to use it, but its nice to have. Never know when kids or clumsy people get near your stuff.

Absolutely one of the best decisions I made was to sign up for the protection. My watch stopped working a few weeks after purchasing it and they took care of it same day.

I'm so happy I purchased this for my Charge 2. I'm already on my 3rd one in less than a year. Especially for the work I do, having a replacement option made sense on this item. In store exchanges have been so painless. I'm very happy

Accidents happen and items can break. I highly recommend purchasing the protection. I've used it in the past and it's a hassle free program. Matter of fact I used it for this watch as my previous one (older model) had the band break.

Best Buy's warranty is worth every cent. Beats the mfg warranty as well. My first band lost it's charge immediately and best buy was great about a replacement. Even fitbit or any other company doesn't offer this protection! Highly recommend.

I don't know why anyone would ever by an item and not get the Best Buy warranty...? I've had items replaced that have stopped working and I've had items that I didn't use the warranty for I would much rather be protected though...

I definitely recommend purchasing the protection plan. It gives me peace of mind, knowing that if something were to happen to my product, I can have it fixed or replaced

Great plan for the smart watch. Usually the battery life has shortened before the protection plan is over and i can get a new watch

Definitely works great, when it started malfunctioning they were just going to give me store credit, no time spent waiting for it to get repaired. Can't ask for much more from a replacement plan!

I love this service that Best Buy has for all its products. I recommend it if you want to keep the value of the products that apply for that. I have put it in all my purchases from Camera and lens, Smart TV and Samsung gear 3

The geek squad protection and service is always a great investment. I have had no issues sending my equipment for repairs understanding that some repairs cannot be done on-site.

This is a great service to buy. I would much rather be safe than sorry, and I feel much more at ease. The last time I bought something from bestbuy, I cracked the screen, and didn't buy the protection plan. I definitely wished that I had.