Customer Ratings & Reviews

Went to exchange an item I had did all the troubleshooting so thankfully they realized they said everything I did is what they would have done they recommended I exchange it in order to keep my protection plan and not utilize it for something that they knew I already took care of.

Love the knowledgeable help from the sqad. Always there to listen and help.

Didn't need to use it this time around, but I've used it twice in the past and I am glad I had it! It's a fantastic service to have. My samsung watch just quit working one day. Charged it, went to put it back on and it was off and never turned back on since. I went to the store and they gave me full credit towards another one which I ended up spending a little more and getting the next model up. That was so awesome that I could do that. I figured a watch is something that is with me all the time and accidents do happen. In my case it wasn't even an accident, it just failed. It was still covered.

I was told by the young skinny kid who finally stuck his head out from the back that they were WAY TOO BUSY to assist me with my fitbit but immediately looked to a young woman & totally ignored me afterwards.

Amazing support and excellent customer service! The Geek Squad team was very professional, quick, and helpful throughout the entire process. Everything was handled smoothly, and I really appreciate their efficiency and friendly attitude.

The geek squad is always polite and very helpful. I've never been made to feel stupid or inferior because I had a question or a problem with a device or something else I bought from the Best Buy.

I know im hard on things especially screens. Last time i bought a watch i didnt get snt protection plans and cracked it the same week. It mad me sad and i didnt have the money to fix it, so this go around i did this plan and know i wont have any issues.

I lost my charger and left it uncharged for like 4 months. Bought a replacement charger from Amazon. It hasn’t worked right since. Went to YouTube and got it to sync and turn on etc… current it will not charge past 40%. My suggestion is to never keep it uncharged as long as I did and don’t lose the charger. I bought Geek Squad so I’ll get it fixed or replaced.

Haven’t used them yet but the sales pitch—it covers everything expect loss and theft—sounds great.

Great experience with the protection plan! My phone and TV broke within the 5 year plan and they fixed / replaced no questions asked. I always get the protection plan at best buy with every purchase due to the positive experience.

I am a former Best Buy associate in the computer department and Geek Squad, and as such when I would sell a Laptop, tablet, or anything portable I would always highly recommend getting the Geek Squad Black Tie Protection (not sure if it's called that anymore but that's what I know it as). When it comes to technology that is very portable accidents happen and no matter how careful you are, things happen. I used to get the Accidental coverage on my cell phone until they changed it to a $99 deductible, and decided to move to Square Trade for my cell phone coverage. With the Moto 360 coverage there is no deductible which is very attractive when it comes to something that can be banged against a wall without meaning to. Being a wearable piece of technology you have to consider that after a while you will forget that it's there and might hit the watch face against a wall, or another hard object and even with the Gorilla Glass something can scratch or crack the display and having the replacement plan is essential to having to spend another $400 on a new watch. This is why I recommend getting the Black Tie Protection on Smart Watches because you just don't know what can happen when you need it most. $60 for 2 years of piece of mind is well worth it.

Inexpensive ! Great piece of mind. Hopefully I will never need it.

Purchased my new garmin watch and i love it, does everything i need it to do to help me with my fitness and health.

Good value for peace of mind. Knowing it's there if needed

Super easy to return your product for credit or your money back

i have not used till now but my frd told that they are doing everything very quick.

I had an excellent experience with the delivery service. The package arrived on time and in perfect condition. The tracking updates were accurate, and the delivery person was professional and courteous. I was impressed with how fast and efficient the entire process was, and I will definitely use this service again in the future. Highly recommended for anyone looking for reliable and timely delivery!

First time applying for the Geek Squad protection plan but I saw amazing video reviews on YouTube I’ll definitely recommend it.

Depending on the product you are buying, it may be worthwhile

A great add-on gor any product purchased as an open box or brand new. Is a practically no questions asked in order to get quality repairs done.