Customer Ratings & Reviews

2 great guys that were very professional.And so, all my questions and concerns\nVery professional

The Product Replacement option is an essential "insurance policy" that I get for the more expensive personal technology items, particularly items like "smart watch" and tablets. More than once I have had an item decide to go buggy a couple of years after purchase, and Best Buy has ALWAYS stood behind their replacement program and if the original product is not available, they have courteously extended a credit towards a newer model. This is something that you don't want to "have to use" but just having the product replacement policy on my personal technology devices is worth it for the peace of mind. Not every item needs the extra coverage, but expensive personal technology is too much of a hassle to "send back to the factory and wait a month" when Best Buy will swap it out one the first visit.

Great warranty service for an extended period of time.

I get this on all my projects from best buy.But especially my watches, no issues.I file claims before it's a simple process and well worth the money

Great watch for the money, smar, sleek nice look very well made and has a lot of features.

Whether asking questions, ordering online, or making in-store purchases, the customer service with a smile is something I can always count on. Quality products, great prices and protection plans, (shout out to The Geek Squad) & stellar customer service. Now, ask yourself: Does it make sense to go anyplace else? Wait until no one is looking to answer, though.

Geek Squad offered to repair my old Galaxy Watch 4 when it wasn't working or I could have it returned for a defect under the policy and get it pretty much replaced at full value. I was able to opt for a return of my old model 4 since it wasn't connecting and the replacement paid of an upgrade to the Galaxy Watch6 and a new protection policy. Well worth it in my experience!

The wait was a bit long, but the service was good and fast.

[Employee of bestbuy] These protection plans help out a lot. Keeping my things safe.

The Garmin Forerunner 265 is one of the best watches I have ever owned. I am very happy with my purchase and I would not recommend a different watch besides a Garmin at this time.

Very knowledge, understanding; intelligent; well-informed.

It gives you peace of mind to know you’ll have some protection for the items you purchase

I upgraded from the galaxy watch 4 to the galaxy watch 6. The display and response is definitely much improved, battery seems to be better so far but it is brand new so that's expected. My 4 would last less than half a day so this was very necessary. I believe there are more apps available too. The biggest thing in my opinion and this might've been available on the 4, was snoozing/ turning off the alarm to my phone, from my watch. It's a game changer lol.

Great team, easy sign up. Feel great c knowing everything is protected

Absolutely would tell everyone to get this for thier products, has absolutely saved me more than once.

Customer service at its excellence. Efficient and extremely nice

So far i have asked one wuedtion and they were very helpful eith snswering my questions.

I know I was one of those people who said no thanks 100 times to warranites in past , We took a chance on this and We could NOT be happier we did !! My wife bought a samsung watch , she loved it but the face was going on and off, we took the watch back a year later we told the customer service we had the 2 year warranty on it and with no questions looked at the defect on watch walked us over to the watches that were behind the glass asked which color my wife wanted and she walked out with brand new watch !! Guys and Girls I am telling you get this protection , best buy is just Great with the way they handle it !! You will be So Happy you got it , worth it for one watch that was $279 !!

Haven't had to use it yet. Reviewing for the chance to win a gift card.

best watch i ever had you can do alot of things with it helps with my health features