Customer Ratings & Reviews

I’ve had the pleasure of using Best Buy's Geek Squad multiple times, and I can't say enough good things about them. From tech troubleshooting to full-on installations, they consistently go above and beyond. The team is not just knowledgeable but incredibly professional and patient, which really sets them apart. On my most recent visit, I had an issue with my laptop that I couldn't resolve on my own. I was worried it might be something complicated, but the Geek Squad agent quickly pinpointed the problem and offered a clear, no-pressure explanation of what needed to be done. Not only did they fix it within a couple of hours, but they also gave me some great tips to optimize my system and prevent future problems. What stands out the most is their dedication to customer satisfaction. It’s clear that Geek Squad truly cares about making sure your tech works perfectly. Whether it’s a quick fix, setting up a new system, or even offering solid advice on gadgets, they are my go-to for all tech-related issues. The online booking system is easy to navigate, and I’ve always been able to schedule appointments at my convenience. I also appreciate how transparent they are with pricing—no surprises! If you’re ever in need of tech help, I highly recommend Geek Squad. Their expertise and customer-first attitude are hard to beat. Hope that hits the right notes! Let me know if you need any adjustments.

Dan did a great job setting up the TV and was very patient explaining everything to me and answering my questions.

Great protection plan! It gives me peace of mind knowing my TV is covered if something happens. I think it's worth the extra cost and would recommend it to anyone buying a new TV.

Two is better than one we decided to upgrade or TVs 175-in 2.43 in We absolutely love them thank you Best buy thank you geek squad

I had a great experience with the Geek Squad protection plan. The service was fast, professional, and very reliable. Knowing that my device is covered for the next two years gives me peace of mind. The team was helpful, explained everything clearly, and made the whole process easy. I definitely recommend this protection plan to anyone who wants to protect their investment and avoid future stress.

The delivery was a bonus. Unfortunately, instalation was left off of the work order.

With today’s new technology, It’s not to have the piece of mind of being covered for 5 years with such a big purchase like a TV

I can’t say enough about Best Buy, there knowledge on electronics supersedes their competition. Our son worked for Best Buy and continued his career with the United States Navy specializing in, you guessed it! Electronics, I always purchase the Geek Squad protection, it just makes good sense, if they can’t fix it, they replace the product!! You can’t rest assured when, or I can rest easy when the grandkids are over, kidding, why not buy this plan, it’s so affordable, pennies on the dollar. You get top notch techs and that should mean something, it does to me.

THOUGHT IT WOULD BE A GOOD PLAN AS IT HAS THEM COME TO ME TO FIX IT AS IT IS MOUNTED ON THE WALL

I love having my equipment and products covered by these knowledgeable experts like the Geek squad, they know what they're doing!

The Geek Squad are very knowledgeable . If I have any problems with my Sony 65" 9II and want them to look at it.

I haven't used it yet, but I know this warranty has a good reputation. That’s why I’m writing this early review. I hope I don't have to use it and won't regret this!

This process has always been so easy. And the best part, each time I shop here, I ALWAYS find a deal. Weather It’s a 10$ or 100$ savings, it always helps! Just bought a new tv I would’ve payed 449$ elsewhere! I got it WITH geek squad for 299$!

Failures from Normal Wear and Tear: This includes issues arising from dust, internal heat, humidity, defects in materials or workmanship that occur after the manufacturer's warranty expires. Power Surge Repair: Covers the cost of repair if the product fails due to a power surge or fluctuation. Pixel Repair/Burn-In: For display products, it may cover repairs if the screen develops bad pixels (often a minimum number like 3) or suffers from burn-in (shadow image). Battery Replacement: Often includes a one-time replacement for the original non-disposable battery if it fails to hold a proper charge. 100% Parts and Labor: For covered repairs, there are typically no additional costs for parts or labor, with no hidden fees or deductibles for the standard service. No Lemon Benefit: If your product requires multiple qualifying repairs for the same issue, Geek Squad may replace it or provide reimbursement. Transferability: The protection plan can be transferred to a new owner if you sell or give away the product, which can add value. Reinstallation: For certain products like car electronics, if Geek Squad performed the original installation, they may reinstall the product after a covered repair.

Love this tv as it has a bright and colorful display with deep blacks given it’s an OLED. Supports for PS5 was a must and this was a solid choice. Alexa doesn't turn on/off the tv however. Does work with smart cameras. If only Best Buy and Geek Squad had sent a notification email about the 60 day extended warranty limit from the day the Warentee I purchased ran out I would be stuck without any Warentee on this investment.

BOUGHT A OPEN BOX TV.. TV DIDNT COME WITH THE STAND, GOT THE UNIVERSAL STAND BUT I DIDNT LIKE THEM.. LUCKILY I WAS ABLE TO FIND THE ORIGINAL STAND LOCALLY.. THE TV IS AWESOME, CONSIDERING THE DEAL WE GOT.. PLUS THE 5 YEAR WARRANTY IS AWESOME

Closes TV to an OLED I've seen, just got to mess around with some of the setting to get the highlights and darks balanced out and you will be blown away with the how deep the contrast and colors are. This TV replaces my 2017 65" LG OLED in the living room that's how good this TCL is.

He couldn’t help me make my ancient iPad work like a newer version but he tried his best he was patient with me and ultimately it was just an old model iPad that was so old it couldn’t be updated I’m not going to lace the blame on him because it was just too old of a device

I recently purchased the 2-Year Standard Geek Squad Protection plan from Best Buy for a new laptop, and it has proven to be an excellent investment. Knowing that my device is covered for the next two years gives me tremendous peace of mind, especially considering how much I rely on it for both work and personal use. The coverage offered by Geek Squad Protection is comprehensive. It goes beyond the typical manufacturer warranty, covering accidental damage, like drops or spills, which are some of the most common issues you might face with a laptop. It's reassuring to know that if something unexpected happens, I won’t be hit with expensive repair bills or have to deal with the stress of finding a reliable repair service. What really stands out is the quality of customer service provided by Geek Squad. The agents are knowledgeable, friendly, and always ready to help with any issues. I had a minor problem with my laptop’s performance a few months after purchase, and the Geek Squad team handled it quickly and efficiently. They ran diagnostics, fixed the issue, and had my laptop back to me in no time, all without any additional charges. The protection plan also covers the hassle-free replacement of the device if it can’t be repaired, which adds another layer of security to the purchase. The ease of making a claim, whether in-store or online, makes the process straightforward, and the turnaround time is impressive. While some might view extended warranties as unnecessary, the Geek Squad Protection plan is worth every penny for the peace of mind and excellent service it provides. If you’re purchasing a valuable device, I highly recommend opting for this plan to ensure you're covered against unexpected mishaps and technical issues. It’s an investment that pays off in the long run, providing security and support when you need it most.

I recently had the pleasure of using Geek Squad’s delivery service for my new appliances from Best Buy, and I must say, the experience was outstanding from start to finish. Professionalism and Courtesy: From the moment the delivery team arrived, their professionalism was evident. They were punctual, arriving exactly within the scheduled time frame. The team introduced themselves politely and explained the process they would follow, ensuring I was comfortable and informed every step of the way. Outstanding Service: The level of care they took in handling my appliances was impressive. They used protective gear to prevent any damage to my home during the delivery and installation process. The team worked efficiently and meticulously, ensuring that everything was set up perfectly. They even took the time to test the appliances and walked me through the basic operations, which was incredibly helpful. Attention to Detail: What stood out the most was their attention to detail. They made sure to clean up any packaging materials and left my home just as they found it. Their commitment to providing a seamless and hassle-free experience was evident in every action they took. Customer Focus: Throughout the entire process, the Geek Squad team was courteous and attentive to my needs. They answered all my questions with patience and provided valuable tips on maintaining the appliances. Their friendly demeanor made the whole experience pleasant and stress-free. Conclusion: Overall, I am extremely satisfied with the service provided by Geek Squad and Best Buy. Their professionalism, courtesy, and outstanding service exceeded my expectations. I highly recommend Geek Squad for anyone in need of appliance delivery and installation. They truly go above and beyond to ensure customer satisfaction.