Customer Ratings & Reviews

have not had to use it yet, but Like the way they explained thigs to me

TV extended warranty a must have. I bought a $500 Hisense TV a lil more than 2 years ago. Once the tv was out of manufacturer warranty the tv started have black bars show up in white scenes and you could the tv was losing its picture as well. Called geek squad to report a case and since it made more economical sense than try to repair they replaced the tv with one that cost the same price. This happened in November so the sale prices were in effect i was able to get a better U7 55 Inch free. If you're spending $500 or more on a tv always get the extended service.

I recently made a significant investment in a new gadget, and after careful consideration, I decided to purchase the 5-Year Standard Geek Squad Protection from Best Buy. After experiencing their service firsthand, I can confidently say that it was a decision well worth it, providing me with unparalleled peace of mind and exceptional value. From the moment I walked into the store, the Geek Squad team welcomed me with professionalism and genuine enthusiasm for their work. Their knowledge of a wide range of products is impressive, and they took the time to explain the benefits and coverage of the 5-Year Standard Protection Plan in a clear and concise manner. This level of transparency instantly built trust and reinforced my decision to opt for extended protection. One of this protection plan's standout features is its convenience. Having a complex device repaired or replaced can be daunting, but I experienced a hassle-free process with Geek Squad Protection. I had an issue with my gadget a few months ago, and all I had to do was call the Geek Squad hotline. The representative guided me through the steps, ensuring that I understood each stage of the process. The whole experience was streamlined, and my device was repaired promptly, sparing me from the stress of dealing with technical issues. What truly sets Geek Squad Protection apart is the quality of service. The technicians are experts in their field, and it's evident that they genuinely care about resolving customers' problems. Whether it's a minor glitch or a more significant hardware issue, they approach each challenge with dedication and professionalism. I never felt rushed or unheard during my interactions with them, which is a testament to their commitment to customer satisfaction. Another noteworthy aspect of this protection plan is its comprehensive coverage. Not only does it encompass manufacturing defects, but it also includes accidental damage from handling. This level of coverage provides true peace of mind, especially considering how easily accidents can happen in our daily lives. The cost of the 5-Year Standard Geek Squad Protection might seem like an extra expense at first, but the value it adds is immeasurable. Knowing that I have a team of experts ready to assist me at any time is invaluable, and it has already saved me from potential headaches and expenses. In conclusion, the 5-Year Standard Geek Squad Protection from Best Buy is a game-changer for anyone looking to protect their valuable investments. Every aspect of this protection plan screams excellence, from the knowledgeable staff to the convenient process and exceptional service quality. If you're serious about safeguarding your devices and want to experience a level of customer service that truly stands out, don't hesitate to invest in Geek Squad Protection – it's an investment in peace of mind. Pros: - Knowledgeable and friendly staff - Streamlined and hassle-free process - Comprehensive coverage, including accidental damage - Exceptional customer service quality - True value for the price Cons: - None experienced so far I wholeheartedly recommend the 5-Year Standard Geek Squad Protection to anyone who wants to ensure their devices are well taken care of throughout their lifespan.

I’ve had it save me more than once, especially on the pricier items. Without it, I’d have been paying full price for a replacement out of pocket. If you shop at Best Buy, this isn’t optional — it’s a must. You’ll thank yourself later.

Very good quality with pictures,sound,and brightness very nice Tv.

I recently purchased the 5-Year Standard Geek Squad Protection plan from Best Buy alongside my new laptop, and I couldn't be happier with the peace of mind it provides. This review aims to highlight my experience and why I believe this protection plan is a must-have for any tech enthusiast. First and foremost, the convenience of Geek Squad Protection is unparalleled. Knowing that I have access to expert assistance 24/7, whether I'm facing a technical glitch or simply need guidance on using my device efficiently, has been a game-changer. The Geek Squad team is knowledgeable, patient, and always ready to help, making complex tech troubles seem like a breeze to navigate. The coverage itself is comprehensive and goes far beyond the standard manufacturer's warranty. Accidental damage, spills, drops – you name it – Geek Squad Protection has you covered. This level of coverage is particularly valuable since accidents can happen anytime, and repair costs can quickly add up. With this plan, I no longer have to worry about unexpected expenses in case my device encounters unforeseen mishaps. One aspect that truly impressed me was the swift and hassle-free claims process. I had an issue with my laptop's display, and within minutes of reaching out to Geek Squad, they provided clear instructions on how to proceed. The entire process was efficient, and I received timely updates on the status of my repair. Having experienced the frustration of dealing with manufacturer warranties before, this level of service was a refreshing change. Geek Squad Protection also offers a sense of longevity to my tech investment. Knowing that I'm covered for the next five years allows me to fully enjoy my device without constantly fretting about its durability. This aspect alone has made my purchase feel like a wise investment. Lastly, the added benefits of Geek Squad Protection are worth mentioning. Not only do you receive top-tier technical support and repair services, but the plan also offers software support, data recovery assistance, and even protection against power surges. This comprehensive approach further solidifies the value this plan brings to the table. In conclusion, the 5-Year Standard Geek Squad Protection from Best Buy is more than just an extended warranty – it's a lifeline for your tech. The convenience, extensive coverage, efficient claims process, and added benefits make it an exceptional choice for safeguarding your valuable devices. Investing in this protection plan is a decision you won't regret, and I wholeheartedly recommend it to anyone looking to maximize their tech experience while minimizing potential headaches. Pros: - Comprehensive coverage for accidental damage and technical glitches. - Expert 24/7 support for troubleshooting and technical assistance. - Efficient and hassle-free claims process. - Long-term protection for your tech investment. - Additional benefits like software support and data recovery assistance. Cons: - None that I've encountered so far. Overall, the 5-Year Standard Geek Squad Protection is a must-have for anyone seeking reliable, long-term tech protection. Kudos to Best Buy for offering such a valuable service!

Geek Squad Protection has proven to be one of the best investments for anyone purchasing electronics or appliances from Best Buy. The coverage is comprehensive, the claims process is straightforward, and the service technicians are consistently professional and knowledgeable. Whether it’s a repair, replacement, or simple troubleshooting, Geek Squad delivers fast and reliable support that adds real peace of mind to major purchases. For the level of convenience, responsiveness, and protection it provides, Geek Squad Protection stands out as an excellent long-term value.

Geek Squad provides reliable and professional tech support, making them a great choice for anyone who needs help with electronics setup, troubleshooting, or repairs. Their technicians are knowledgeable and courteous, and they take the time to explain issues and solutions clearly. In my experience, the setup and installation services were seamless. For example, the TCL TV setup was quick and efficient, and the technician ensured everything was working perfectly, including the Smart Fire TV features. Similarly, the PS5 Slim setup was handled with care, and the technician even walked me through some of the console’s features. The only reason I’m giving 4 stars instead of 5 is that the service can be a bit pricey, especially for minor issues that might be resolved with a little more time and research. Additionally, scheduling availability can sometimes be limited, depending on your location. Overall, Geek Squad is a trustworthy service for those who want peace of mind and professional assistance with their tech needs. I’d recommend them to anyone who isn’t tech-savvy or simply doesn’t have the time to handle setup and repairs themselves.

The protection plan gave me peace of mind and was easy to use. Great coverage, fast service, and excellent customer support. Definitely worth having to protect your investment.

I got my Vizio TV four $100 because of my rewards I got such a good deal on the TV that I was able to buy a Vizio sound bar I have a 55 inch Vizio TV in my living room and it’s so nice I thought I would get one for my bedroom. Thank you Best Buy I appreciate all you do for the community.

I have a pricey 65" LG tv I bought in 2020 with a defective screen. So I called our warranty/Geek Squad not even a week ago to set up an appointment for them come look at our tv and was given their soonest day on Nov 2nd 2023 to see if it was fixable or if would cost more trying to fix it. Brian from Geek Squad reached out to me today and opted for us to have him come today or just wait for our original appt on November 2. I was happy to oblige him today. Brian showed up exactly on the time he gave me today and had the problem solved quickly and communicated everything to me very well. Economically it was too costly to fix so he gave me the number to the Geek Squad warranty dept to call for the full credit I paid for the tv I bought in 2020 and his work order number and said they'd handle it from there. Brian was a SUPER NICE GUY! I then called the Geek Squad/warranty division after he left and the man I spoke to via the number Brian gave me was just as pleasant, funny, and very helpful. I was given the options to order a new tv over the phone with full credit or ask for a full store credit and go to Best Buy myself and pick out a new tv there. I decided to upgrade and I ordered a new tv through my phone call with him plus another 5 year warranty. He supplied me with the same discounts that I got in 2020. So now I have a new bigger LG Tv arriving on November 2nd which was actually the date they were supposed come look at my tv to diagnose it. And I only had to come out of pocket of $42 for everything. I DREAD calling people because they are usually rushful, leave me on hold forever, and very pushy for people to buy something much more expensive and won't take no for an answer so I have to get rude after they asked me for the 50th time and tell them to shut it. None of that happened. I was pleasantly surprised.

Ya'll are great. Sales help with professional advice on this television we purchased. It was an easy buy with all the information the sales agent supplied us with. Thank you Best Buy we will be back to purchase another tv or computer.

Very good. Had expected them a little earlier dynamic schedule. I don’t like Ai assisted chat bots they really can’t help much . The Geek Squad were good for this simple job

If you are buying an Open-Box TV from Best Buy, do yourself a favor: do not leave the store without the 5-Year Geek Squad Protection. I recently picked up a high-end 65" OLED in "Excellent" open-box condition. While the savings were massive (nearly $600 off retail), open-box items are inherently a gamble. You’re often dealing with a limited or already-running manufacturer warranty, and with modern TVs, if the panel goes, the repair cost usually exceeds the price of a new TV.

Make when you get an open box tv and you're getting it delivered. Take the power cord and remote with you. Best buy warehouse lost the power cord and remote. I called samsung directly and they said they don't have one. How the maker of samsung don't have parts to their own product? So I'm returning it. I asked for a gift card for the inconvenience the warehouse mgr told me if I keep the tv he will order me a universal cord and give me a gift card. For $3100 I want the original. And the sale person Denziel W. gets 5 STARS Not best buy

After the waffling about paying $200 or so every year, I will never regret my decision again to purchase TotalTech and Geek Squad Protection! 100% satisfaction with every call, encounter and need regarding anything technical! I highly recommend getting TotalTech and GeekSquad Coverage as it covers so much more than merely items sold only at a Best Buy, but ANYTHING IN YOUR HOUSE THATS TECH TOO-no matter where you bought it. TotalTech with the added expertise and assistance with GeeknSquad has been absolutely invaluable for my entire family, all of our separate and different kinds of busy lives--including elderly parents who are not familiar with todays tech or integration capabilities, staff assisting with and ensuring each customers insividual needs are met for best as well as highest level for ease of use tailored to each person separately, and help with just about anything technical in the home with high quality standards, additional assistance and personalized care and help provided to any age group, all levels of technical expertise, as well as anyone who might come to mind based on some of the struggling with electronics, small or large appliances, etc. due to different disabilities while they attempt to navigate living in a world very much built and tailored to the able bodied majority. A disabled friend received a home consultultation with specific alternatives recommended, budget taken into consideration with all items identified by Geek Squad not even identified or addressed by the medical system with several home and health, daily needs assessments, etc never addressing the biggest life barriers hit by so many every single day. Best buys staff have been extremely compassionate, patient, respectful, engaged, pleasant, helpful and extremely knowledgeable with a wide variety of experts to assist with any technical question, recommendations for possible alterations to lessen the struggles of daily life, increase security, help best integrate needs with items you may already own to decrease barriers to many activities of daily living. Merely knowing I have access go a group of experts to help each exceptionally different family member in order to best meet their individual tech needs knowing their knowledgeable staff will consistently go above and beyond their job duties in order to provide the highest level of service to everyone, everytime, and even request additional expert opinions ans reviews to ensure all is done right the first time is truly a "priceless purchase" to have--even if merely for the added peace of mind for all household tech needs, recommendations or in home help!

Hah! Just in time! I forgot that I had purchased the 5-Year Standard Geek Squad Protection plan until the other day when I found my receipt for TV. 11 months ago we bought a new 55" Insignia Fire TV. For the past month it has been changing channels in the middle of movies/programs and going to the TV Guide. Sometimes the TV just shuts off. So anyways, I found the protection plan, called Geek Squad and had an in person service call within 2 days! Now that is awesome service!! They come tomorrow. I hope they can figure it out as this new TV has been a lemon since we bought it last December 11 months ago.

About 3 TV's ago I started buying the Geek Squad 5-Year Standard Geek Squad Protection plan automatically with the purchase of a flat screen TV regardless of the brand/model. I learned that modern day TV's are only rated to last 2 to 3 years. Now while all have outlasted the 3 year mark, they started to fail in the 4th years. In both cases the tv's begain to show faint lines in the picture. Upon noticing the lines I called Best Buy's Geek Squad and my protection plan got me my money back on the TV's! I was then able to use that money to buy a new replacement TV. Not only that, I was allowed to keep the failing tv until both screens went completely black. So in these cases this plan was worth every penny.

My grandad needs help at this point in his life, so this plan is just the thing he needed on case anything happens to the TV and Geek Squad can change it out for him.

Never filed a claim but the insurance on expensive electronics is definitely reasonable if the had catastrophic damage.