Customer Ratings & Reviews

So I was in a crunch with a rental lease I needed printed but it would not print. After days of trying everything I could think of, I went in to see what I wasn’t doing correctly. That’s all I needed. I had the least on a thumb drive but it still wouldn’t work. That’s how simple it should have been but unfortunately, this day was the first day they made a policy to ONLY WORK WITH APPOINTMENTS. So you have 6 geeks having a great time behind the counter asking people as they walked up “do you have an appointment?” And like me, “no I just need to ask you why this isn’t working”. “Sorry, you have to have an appointment And you’ll have to go to the front counter and they will make you an appointment” I witnessed six people having a great time turning customers away.

The TV isn't bad at all. I've had it since 2018. The only issue is the top of the TV is now separating at the top seam. Not sure why though but it's outside of my 5 year warranty.

People talk crap about protection plans but I used to work for Best Buy, and I'm here to tell you they have saved me SO many times. Its a just in case theory that I go by. What happens if it breaks? Can you afford to replace it out of pocket? Chances are "no". You have saved up to buy this item or you are putting it on a credit card, which means debt. You are spending your hard-earned money for this. Protect it!!!

I always purchase my electronics and appliances through best buy. They always have the best prices and will price match if not. I always opt for the additional Geek squad protection. Ive always been satisified with the process of filing claims as its very easy. When looking at a big purchase I consider the length of the protection plan when choosing where I buy. Best buy always has the longest protection plans for the best price. Always buy geek squad protection you wont regret it!

I recently purchased a 2-year Geek Squad service plan for my TV, and it has been one of the best decisions I've made. The level of service and peace of mind that comes with this plan is truly unparalleled.From the moment I signed up, the Geek Squad team has been incredibly responsive and professional. They made setting up my new TV a breeze, handling everything from the installation to ensuring all my settings were optimized for the best viewing experience. They even took the time to walk me through all the features, so I knew exactly how to get the most out of my TV.What really sets this service apart is the ongoing support. Anytime I've had a question or needed assistance, Geek Squad has been just a phone call away, and they always provide fast, friendly, and knowledgeable help. Knowing that I have two years of this top-notch service gives me complete confidence that my TV is protected and that I'll have support whenever I need it.Whether it's a minor issue or a more significant concern, I can trust Geek Squad to handle it efficiently and effectively. The service is absolutely worth the investment, and I would highly recommend it to anyone looking for worry-free protection for their electronics. This service plan is an absolute must-have, especially for a high-value item like a TV. Five stars all the way!

Came in handy a few times over the years as a mother of two children, with multiple devices, I needed the savings

Nice to know i have the GEEK SQUAD THIER IF I HAVE ANY PROBLEMS WITH MY TELEVISION. THE PRICE IS WORTH KNOWING ANY PROBLEMS WILL BE TAKEN CARE OF

they are quick to fix your laptop or television or whatever

Hisense 65QD7N is a very nice tv with bright colors. I liked the fact that it had 4 hdmi connections with speeds up to 2.1. It is not too heavy so it is easy to mount it on the wall by yourself. I also bought Geek Squad protection plan to have peace of mind for 5 years. Unfortunatelly the one corner of the tv had a white cloud, which was very disturbing while watching dark scenes, so I contacted Hisense customer service and they decided after sending the repair technician that my TV is a lemon, so they sent me a check for full refund. I did not have to use Geek Squad plan as My tv was still on manufactures warranty period. Bestbuy returned the money for unused protection plan. Great service from Hisense and Bestbuy. Overall good experience as ended up with buying Samsung S90d Oled which is perfect.

It’s been great they do everything right, if you need them they are there. Absolutely professional in their service

I opted for the protection plan just in case something happens to my products.

Enrolling in the 5‑Year Standard Geek Squad Protection was one of the best decisions I’ve made for my electronics. It offers comprehensive coverage against accidental damage, power surges, and mechanical failures—giving me complete peace of mind. When I had an issue, the support team was responsive and helpful, and the repair process was fast and smooth. The extended coverage duration feels well worth the investment, especially for high-ticket devices like TVs and laptops. Zero deductibles, easy claims, and expert repairs make this protection plan a standout value. Highly recommend for anyone looking to safeguard their tech long‑term.

Normally have had Samsungs for picture quality, or Vizio for long-life and durability but both no longer offered as much "bang for the buck" as this TCL QLED Fire TV did. I was a little concerned the low price would mean compromise, but it didn't. The picture quality is exceptional. (As great as other high-priced TVs? No. But noticeable difference? No.) I enjoy pleasant visuals for all types of viewing and viewing conditions. It has more ports/useful ports than the competitors. (And this model still has the FireTV OS which is what I wanted for my home network.) And the other nice thing is that I did NOT NEED to purchase a sound bar. I'll admit, my living room is not spacious. If it was, I would consider adding a nice sound system. But the Dolby ATMOS audio is more than sufficient for movies, music, and everyday viewing. I've had the TV for 2 months and am so glad I stepped out of my comfort zone to try a TCL.

I had a question about the volume controls and they were super helpful. Let me know the things to do and how to do it. Walked me through it all and got it fixed. Great!

Never had an issue with geek squad fixing or replacing a product.

10/10 GET IT best size best quantity futures are so good

The 2-Year Standard Geek Squad Protection offers solid peace of mind for electronics purchases, covering unexpected failures beyond the manufacturer warranty. Service is easy to access through Best Buy, with in-store support and straightforward claims. It’s not cheap and won’t cover accidental damage, but for higher-value devices, it’s a reasonable add-on to reduce repair risk.

Even though the prices were a lot less now, they still replaced my defective TV.

If you buy any electronics (tv’s, consoles, etc.) always get the GSP! I’ve had to replace several TVs and it’s easy to work with them when they went bad. If you get an Insignia tv, get the 2 year plan, because they’ll go bad before the name brands. Get the 5 yr for LG, Sony, Samsung, etc. because their made better and should make it past the 2 year mark.

I just bought the TV so I haven’t had a chance to use this. But the TV is working great. I know I’ll never get no $400 gift card, but I’ll still submit the review.