Customer Ratings & Reviews

Geek squad protection is great for any product you purchased at Best Buy great way to protect your product and protect your money

The best of the best since you forget for a while that the TV fails you since with the extended warranty it is the best

Geek Squad will be there whenever they are called. Great service!

Absolutely love! My tv broke down at almost 5 years brought it in and got my full refund! Definitely worth it!

The 2 year protection really saved me when our tv screen accidentally got shattered in a spot from a glass bottle. They replaced my tv no problem and even helped me load it into my vehicle

It is what it is. It’s better to have one then to not especially if your TV crapped out on you.

I got the 5-Year Standard Geek Squad Protection because the protection that comes with being a member doesn't cover parts and it's an expensive top-of-the-line TV. I've purchased this before with my older TV and needed to be fixed before the 5 years were up. They sent someone to make sure it was broken, and within an hour, got a credit for a new TV. Best deal ever if you're buying an expensive TV. Futureproof!

Peace of mind, knowing product protected hassle free

The color mixing function on my 4 year old Samsung 50" 4K set suddenly went haywire one day when I turned it on. (Way too much red.) I noticed I only had a few weeks left on my 4 year protection plan, and they don't renew them beyond that time. The Geek Squad agent over the phone ordered parts including 2 different circuit boards to have on hand for the service techs on the assigned repair date. They came out & replaced a panel and tested the set, but that panel (or the main screen) failed after a few weeks. I again phoned in, and the telephone representative, after some helpful discussion, referred me to a very friendly, helpful replacement representative, who promptly offered to order me (at NO COST) a closest equivalent 55" model, since the older set was not worth more repair and didn't have a good direct replacement. She gave me a current dollar value, and said I could also choose any set I wished, just paying for any difference in price for any upgrade I chose. When I studied the spec sheets online, I noticed the old one had 4 HDMI inputs (I had 3 connected items) and the new suggested model only had 2 HDMI inputs. I noticed online the same model they suggested was available in a 58" screen size for $80 more, with 3 HDMI inputs. When I called them back and explained my dilemma, the rep checked out the specs, and immediately agreed, again at NO COST (that was a surprise), to upgrade me to the 58" size, and deliver it free, and pick up the old one. I also wished to purchase the maximum 5 year Geek Squad Protection on the new set, for only $89, which the agent agreed on. They handled everything on the phone quickly and even advised me that I had a $10 Rewards credit, and applied it to this purchase. Two days later, the delivery team delivered the new set and took the old one. I could not have asked for better, more friendly and helpful service from all involved. Well done, Best Buy and Geek Squad!

Not sure how to rate something I haven't used yet and hopefully never have to use.

They have their own technicians, and parts are far more expensive than the cost of a plan if you need a repair

Fortunately, I haven't had to use the Geek Squad very often over the past 20 years. My purchases have been cameras, lenses & gear, appliances and other electronics (phones, TV's, stereo, computers, etc.) But, when needed I have found them (GS) to be prompt, understanding, accommodating & helpful. I prefer having these services local & convenient. I have used B & H, Amazon, etc. but it always involves shipping and no person-to-person contact.

Well worth the price incase anything breaks when putting together

Replaced my 11 " Appel Ipad with 13" Apple Ipad that I've been wanting for quite awhile. Just bought yesterday, havent set it up yet but know l will be very satisfied

I purchased a TV in 2016, I also purchased the warranty for it and the representative helping me out told me that it covered accidental damage/handling and that is why I purchased it. I've always been loyal to best buy because of their warranty, I've gotten so many friends to purchase their electronics there because of it. But when I called regarding my TV and the fact that my son tipped it over and it broke the girl (Tania from the phone hub) told me I can call to make an appointment and geek squad would come out, assess the damage and they would give me a call when they would issue my credit/return. I called the 1800number and Joe from recon in Maine literally laughed when I told him and he said "uh no, you're only covered against lightning strikes essentially and manufacturers defects. I promptly told him that I live in Las Vegas and there's a bigger reason to sell warranty that covers heat since lighting (and rain) only happen a few days out of the year. But the entire time he was condescending and giggling. I am VERY dissatisfied and the fact that I got three different answers angers me because I spend a couple hundred on the warranty and it covers nothing essentially. I've purchased EVERY single electronic from Best Buy for the past 15 years and I will no longer shop there. Not only that but I'll voice my opinion on the fact that warranty on the TVs is essentially useless, specially if you live in an arid climate since your representative "Joe" claims it only covers against lightning. Customer service is also a joke, if you call 5 different times and speak to 5 different people then you get 5 different answers. Anger can only begin to express how I feel for wasting my time, money and being fed false hope in the wake of what happened to my TV.

I recently purchased several items from Best Buy and I couldn’t be happier. Everything is working perfectly and the performance exceeded my expectations. Plus, the price was unbeatable. Highly recommended if you're looking for quality products without breaking the bank.

The technicians were very professional from the get-go. They understood that they couldn’t park in the street because double parking they would’ve got a ticket so they were humble enough to go and park in the back alley which wound up being better. They were very courteous they picked up after themselves. They kept the chitchat to very minimal amongst themselves. They explained everything thoroughly and how the television worked and what to expect.

I purchased the service contract just in case something goes wrong. I had a LG TV for two years prior to this one and had to replace the previous one since it constantly had to be re-set, black screen, etc. The service contract was worth it and the TV was replaced.

I have received top-quality service from the Geek Squad for my two computers this past year. The Geeks are competent, readily available, and very patient and kind! They work with all ages and levels of competence. I am 91 years old, and my Best Buy Premium Yearly Membership (approx. $179.99) is one of the best investments I made!

Definitely worth the investment must have great value Will purchase again definitely recommend in worth the investment. Great value