Customer Ratings & Reviews

I never disappointed at Best Buy or Geek Squad’s quality of service. I haven’t had to take any help from Geek Squad for my recent purchases. But I have in the past and I never regretted my decision.

I was very happy with the expertise the two geek squad members who installed my Sony tv and removal of my old set

Good price and I know my devices are protected in case something happens.

I bought a 5 year warranty for my brand new tv. And I know if needed, Geek squad to the rescue, I've delt with them before and they are amazing. If you buy a major appliance, you should always get a warranty.

Great tv hidden feajtures that are free, great high resolution and the size is just perfect for a room Would highly advise you to get it

I haven't had to use this yet, thankfully. Bought this coverage with a brand new LG OLED TV. Seemed like a practical buy given the price of the tv.

I haven't used Geek Squad in awhile, YAYYYY! However I have in the past and was glad I made choice to have this service. They were always able to fix my problem. They offer good customer service. A solution may take from 15mins for an over the phone tutorial or a week if a part has to be ordered. Geek Squad, is the service to have..

Nice printer. Easy setup. Holds a ton of ink. For me it was a good choice.

Good value, reasonable cost, but could be made better with a "no use" small rebate. If you do not use the insurance at all. They rebate 25% of the cost in gift card value? This would add value and make the insurance even more attractive.

I like having a piece of mind should anything go wrong.

BETTER SAFE THAN SORRY... THIS IS A MUST! DON'T FORGET

The guys that came were great. Friendly and helped me set up my TV

Good service...always buy the geek squad protection plan

Love the Geek Squad!!-Always Professional and Friendly and very knowledgeable!!-They did an amazing job for me!!

One star lost after anticipated repair wasn't listed as solution (though appears to have occured) When I brought in my son's tablet for repair, the technician felt the port was bad and wrote it up as such. When it was returned, no port repair was listed, but upon observation, it appears to have been performed. I would have liked the complete repair process to have been documented. The charge cord was replaced as listed repair. Ultimately, the tablet is working/charging properly but I'm worried about the process. This time it was an unlisted repair. Next time it could be a claimed repair that wasn't performed.

I needed this use the warranty for my 65” Oled that had dead pixels. A tech came out and checked. The next day I received a store credit for the price paid for the tv.

like this one. set it up just fine. hope this tv lasts.

Helped us get a new TV even though this isn’t what was supposed to happen. Sales rep misinformed us. Thank goodness!

Delivery came on time and they brought it up to my apartment on a third floor walkup. It was one of the hottest days this summer and I really appreciated the service. Communication was very good with updates on delivery status as well. TV is light and thin. Unboxing and getting it out of the box was very simple. You'll see what I mean :)

Its a good thing to have in your back pocket sorta. Definitely if your devices are not working to standard order.