Customer Ratings & Reviews

Love the geek squad- wish they had more resources and better customer service infrastructure

Can't really provide an opinion yet, as we have yet to use the warranty. Obviously, the product has to break in order to evaluate the extended warranty service. But hopefully the warranted product will never have to be serviced under the warranty period.

THIS IS NOT A GEEK SQUAD REVIEW!!! THEY DID NOT INSTALL. After I found where the A/C in was (never even addressed in the install sheet), the TV has a great picture and almost everything seems to work just fine. The extras are super. The only negative thing is that (unless there is more hidden information) when I plug in the "Audio Out" to another device, it bypasses the TV's sound. I didn't downgrade the rating, but if not something I can fix, doesn't detract form the overall score for the unit.

These subscriptions are always helpful! Geek squad is always a phone call away with whatever you may need

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It is nice to know my son's tv is protected. Never know what may happen

Best Buy has the best protection plans for the cost

Great tv service with a lot of patience with all my questions

The crew that came out to do the install were very polite, and neat. Had a problem with one of the products (component was damaged) they took care of it without any problems, In the past I would do my our install, but for the money it was well worth it, before they left they made sure all components worked to my satisfaction, will use them again, Thank you Best Buy and Sterling

The performance is outstanding overall. The color rendering is flawless, and the motion interpolation works exceptionally well. I highly recommend this for a living room or bedroom with minimal windows or limited direct sunlight for the best viewing experience.

Bought this extend warranty due to the great experience that I had with the Geek Squad on another issue

Super handy if you are spending big dollars on an item and want it protected.

Always go with the Squad! Otherwise here in Hawaii it’s nearly impossible to find anyone capable or willing to fix your electronics for less than what you paid brand new!

I bought the 5-year protection plan for my TV and boy am I glad I did it Best buy's been honorable and keeping the terms and conditions and replace my broken TV I was a hero for my family

I haven't had to use the GEEK SQUARD yet. I know if and when they will treat like I should be treated

I had the Geek Squad warranty. I had an issue i made the call to them with in 2 days they came by diagnosed the problem as a bad mother board . I was told the geek squad service would replace it at no cost . They contacted me within a day & schuled an exchange day . It took about 6 days from start to finish they picked up & delivered the new . All in all its worth it .

Great sound and picture quality easy to set up and use.

Diagnosed and fixed the issue in about 10-14 days. Much better than using manufacturer. It's about the people, so a big thanks to the technicians. If BB didn't have this, I would buy from another online retailer.

Got for my TV and haven’t had to use it but it is nice to have peace of mind that if something goes wrong it will be covered

This is a little tricky and almost sneaky. If you buy some thing on the website, you have the option of adding a five-year geek squad plan. Nobody tells you that when you’re in the store and you buy a Samsung item. You are only allowed to get Samsung care as your warranty. It is one year less and $10 more. God help you if you try to cancel it and buy the other warranty. You will be on the phone for 13 hours like I was.