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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30879 reviews

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  • Value

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1378 Showing 27,541-27,560 of 30,879 reviews
  • Rated 4 out of 5 stars

    Product protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good to know that something you have purchased will be protected.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anytime you have extra coverage on a product is an added benefit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    wonderful sizes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very clear sounds like when glass brakes wish a little more watts

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    As long as

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As long as the warranty does what I think it should I'll be happy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is what it is. Seems like a good value for something I hope I don't ever need.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    OK I guess

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had the need for this. Good to know I have it just in case

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Covid is an excuse, bad business is bad business.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When my TV went down; I was sent pick up a replacement. When I went to get replacement; I was told I was lied to. While on the phone with store manager and geek squad; they agreed I was lied to, it was in the notes, on speakerphone they pointed at the other stating only they could make an exception I was sent him with defective product I was told to pay someone else to fix it and they would pay me back in 3-4 weeks; I didn’t know I bought a “repair or replace or pay someone else to repair it and we will pay you back in a month” plan... 3 months later I Finally got TV repaired, it couldn’t and had to be replaced, the like for like model that I was sent to pick up in stock that day, no longer available...and they can’t deliver to my home so I needed to wait 3-4 weeks for a gift card... No body at Best Buy gives a **** about you. They got excuses, called covid, but when you look at the business practices of companies like Apple and Cellphone carriers; you see real quick, it’s not their excuses, it’s their bad execution, poor planning, and judgement. Quite simply they should have paid someone else to repair it, not me, or replaced it when I was falsely sent to the store, on their word, but instead they would rather have this review. Buyers Beware....their excuses are an exception to the fine print.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for taking the initiative to share this story with us. I sincerely apologize about the inconvenience, delay and burden you faced in the TV's repair/replacement. This isn't the level of service we aim to provide you. We appreciate the feedback throughout which can allow us to adjust our services for the future. We hope you will give us another opportunity to better serve you down the line.

  • Rated 4 out of 5 stars

    Never Leave Store without it!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is something I always buy!! Have never been disappointed!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Always Get this!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is something I always buy!! Have never been disappointed!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great to have an extended plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have an extended plan you never know when something will happen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the price and guarantee. Knowing five years, I'm covered.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the company brought and install it, working good, dont have any problem yet

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and are very helpful with issues on the tv

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Glad they are there.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not used them on this product yet, but glad they are there.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two years is not long enough, but these have saved me money several times.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sharper picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV'S fit the space I needed. Appearance of the TV'S are pleasing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides peace of mind in the event of future problems

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This will return your money in case you have any problem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great protection.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad this protection was available to me with my tv and sound bar.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Low Budget 4K TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty Good 4K TV from VIZIO with a perfect deal from Best Buy

    I would recommend this to a friend