Customer Ratings & Reviews

first off they didnt come to the house. they wanted me to take it to the store. we have a car and i paid for them to come and fix it. not me take it there. there was an issue with hdmi's switching on their own. the power would radomly switch off. the screen would go blank. we switched hdmi cables and stuff. i called multiple times about the issue. there thing was for me to take it in. i paid this extra money to not have to. how is it my fault that you didnt have employees. i understand this may be harsh but we just moved into a new home and had to be iunconvienced by this. anyways. the tv is basically crap and i didnt take it in. but i think i should get a refund because they didn't and wouldn't come as i paid for then to do.

I was quite disappointed when Geek Squad wouldn't even look at my 50" TV that took a lightning hit. Instead I ended up buying a new TV and this Geek Squad coverage. I've not asked for service using this to date.

Very professional, friendly, good workers, overall good humans

i purchased this protection plan since last 5 years. i had 2 protection plans with them i got cracked screen which was not covered even with a lot of effort so i had to cancel my protection and the representative canceled the second protection plan associated with this tv. when i found out i spoke with them and they promised they will reinstate qithin three days but even after 1 month after every 3 days 2 hours of calls and telling the whole story to every 6 or 7 representative today when i again called one representative told me.they have fixed my problem and reinstated the plan again, i was so happy and to confirm i requested for repair and after 2 hours they said maybe it was a prank or what but they can,t reinstate my protection plan back, even though it is their agent fault but they don,t care about that i have already lost one tv within 1 year and this one 4 years i spent for this protection plan and now blindly they cancelled my protection plan.

Was told when getting this for my tv that if a kid hits it with the remote they would still cover it. My tv had a light shadow effect on the left side but had no obvious physical damage, i assumed it was setting but after a bit it worsened, when they checked the tv they said there was an internal crack and it was not covered. The tv was barely 6 months old and all my money went down the drain. The tv had not been hit or anything since we bought it. It was messed up from the start but I was mad that I was told cracks would be covered and then all of a sudden it wasnt. At least I know for future references.

Had some issues with my computer but the process was long

The process to get a response from the Geek Squad and what really is covered is not clear

Received help a couple of times when I came in store. When I used phone help did not receive call back.

Who knows? Just got my tv. Hope I don't need service this soon. Crazy BB saked for a reveiwd this soon.

Horrible delivery service because they cant give you a exact time. Plus was told needed a autograph. That was a straight up lie. Dropped it off a d left.

There is no warranty or protection on this TV... I bought 2 and something happened to 1 I call them for weeks to hear there's nothing anyone can do.. but they sure as hell will take your money though

The agents in person tell you the truth. The agent thru the phone on the 24/7 acces that sound like they are overseas will tel you anything mainly yes to everything toy ask even if it a lie and they let you look like a fool when you attend a geeksquat agent in person.

Listing the extended warranty as average cause we have not had to use it at anytime yet. Assuming good value at this point.

Pretty sad they charge more for a warranty online than in store! Customer service is dreadful! What happened to good USA customer service? Why are they hiring people from different countries to deal with customers from the USA?

Pretty good plan they come out whenever you need them to for whatever you want if there is a problem with the TV as long as it isn’t damaged on the outside they take it back worth the costiii

they do not honor the geek squad protection, the customer service reps are overseas incompetents, that don't know what they are talking about.im shocked they havent gone out of business , they dsold me a roku tv that turns off and on when im using my air conditioner remote , the tv resets constantly for no reason . the foot stand risers just cracked and my tv fell now i have scratches on my tv .i will never by a roku or none american made tv .

Although I purchased the geek squad service I’ve never used it.

I've never had this service and so far I haven't had to use it. Hoping if I do it'll be a good experience. I'll update you if I get the chance. From what I can tell - it seems to be worth it.

Great tv no geek squad did not mount or connect or install my tv

Its not terrible but it willnot cover physical damage. However the people involved are very helpful