Customer Ratings & Reviews

I have had it for a while but know much about it one .

Wouldn't do anything until the manufacturer warranty expires

If you buy something with warr then it suppose to be covered

It is now just about a year and my screen goes black periodically. I have to restart apps, remove apps, turn off the tv.

I haven't had to use my Geek Squad warranty so far.

I set up my DVD. I Neve needed the geek squad but I had it if I needed it.

We have never been able to use the warranty because every purchase or gift broke right before the warranty expired

Won’t know the value of this unless we have to use it down the road

The extra protection this Geek Squad plan gives me makes me feel more confident in my purchasing decision.

Haven't needed it but good to know that it's there just in case.

Just got this, can’t write a review as gave not still tried it yet.

For me, this is a 'Better Safe Than Sorry Plan'. Thankfully, I have not needed to use it yet, but better to have it.

haven't need them yet. It's only been 2 weeks. try me in a year

I don't recommend it Better make sure you have your lawyer take care of that situation Geek squad to me is no good

It was ok but could hav been better but u pay 4 what u get.

In March purchased a 42” Insignia F20 Smart FireTV for my 76 year old mother that lives in SC. TV stopped working about 2 weeks after purchase. According to agreement they were suppose to provide home service for size 42 and Up and an appointment was made for to do a home repair. My appointment was canceled because they said they don’t do home repair for 42” tv however it clearly states it in the agreement. After making several appointments and having them cancelled at the last mintue, I had to drive 8 hours to drive the TV to a Best Buy’s store.

Loved the TV. Hated the fact that my warranty was a stupid buy. I spent 140 on the TV, 20 on the warranty. My son broke the TV, i paid 35 to send it away and get it fixed. They tell me it's set for an exchange. I get a gift card for 95 dollars. Got told the hisense tv is out of stock.

the TV picture quality is nice for the size (75 inch), however it gets pretty warm very quick

My cat knocked off my tv and when i went to claim the protection plan they told me impact damage wasnt covered what is the point in a protection plan if its only good if the tv messes up i bought the protection plan for damage to the tv like a kid accidentally running into the stand or ect. not for bestbuy to possibly send me a bad product then it become useless

The in store sales represent assured us this covered any warranty issues or damage. Fully covered in case "you drop it in the parking lot". Within 6 months of the original purchase the TV was unfortunately damaged and not only will Best Buy not help, their team says so such plan has ever existed. This is a waste of money and a deception. Do not buy.