Customer Ratings & Reviews

Always better to be safe than sorry! Who knows what mother can bring

TL;DR: We bought a service plan on a brand new 55" TV which has been broken/non-functional since approximately 90 days of ownership. Two months later and Geek Squad has failed to repair or replace the set. I would honestly stay away from both this set and Best Buy service plans. You're not getting your money's worth. We bought this TV after our order from Amazon was delivered with a smashed screen. We went with Best Buy as we've had good experiences with them previously, plus I wanted to go ahead and purchase from a local retailer. I picked it up on the day I ordered it online which was nice. Unfortunately the TV worked for about a month and a half, after using it not more than a couple times a week. I purchased the Geek Squad service plan immediately. It took them two weeks to even come look at the set, and even then they didn't show up in person. They called me and diagnosed over the phone. Their diagnosis based on the flashing codes was a bad controller board. They had the board delivered to our house. It then took them 3 weeks to come to our house to replace the part. The agent was nice, but after replacing the board the TV was still broken. Because had to "follow Sony's guidance" he was forced to just go down the line replacing PCB boards in the set until the issue was fixed. He ordered another set of boards and left without scheduling anything, promising a call later that week. The call never came, but the parts did. He showed up unexpectedtly last week on Monday to replace the parts (we are now two months into this saga). Surprise surprise, the parts didn't fix the TV either. Unfortunately "Sony has to make the determination whether we continue by replacing the panel or replacing the whole TV." It's now been over a week and I've received no phone call, no email, no indication whatsoever that Best Buy intends to actually fix this and make good on their service plan.

I recently filed an in-store claim for my Xbox controller on the 19th December 2020. The geek squad agents refused to issue me a replacement instead the told me they had to order me a new controller. The estimate completion date was the 24th December 2020. I received the replacement on the 29 December 2020. The controller I received was an incorrect model and it was a used/damaged controller. I called geek squad in regards to my issue. The agents hanged up on me five times, put me on hold six times transferred me seven times and after three hours of frustration on the phone I asked to speak to a supervisor I was put on hold for 45 minutes. After three hours 45 minutes of trying to get help or speak to a supervisor I finally gave up. Best Buy replaced my broken controller with a broken controller. Customer support is improperly trained and there is no accountability. The disrespect I had to endure dealing with GeekSquad was nerve recking. I would never recommend Best Buy protection plans to my worst enemy.

These guys are extremely helpful, would recommend based on thier knowledge.

Great a smart tv as a start . Can't compeat with Samsung or LG tho

Have purchased this protection but have never used it. Good price.

Geek squad at best buy are always worth having on your products

Always made sure to have this when purchasing products covered.

I was glad I bought it. It was a good deal for the price I paid

A very cheap way to protect the investment you've already made.

Warranty is worth it when buying electronics. Never know what may go wrong

Never hurts to get extra coverage and will update if any issues

Smart choice in the event anything does go wrong. Super helpful

Very professional and I would recommend I will use them again

These guys are great. They know what they are taking about

Beyond helpful I highly recommend and they know everything

Great protection plan for an awesome price, very satisfied

Awesome product. You will love ir. Very good price also.

These guys are helpful. They can do anything you think of.

Inexpensive warranty for the coverage and support you get!