Customer Ratings & Reviews

Don't know if I'll need the protection or or not for my tv, but it gives me a peace of mind for my purchase.

Mas o menos pq dieron un mal servicio definitivo nk orientan bien

The device we purchased came with a one year factory warranty. We paid $20 for a two year warranty thinking that we would have a total of three years of warranty on our new device. After the purchase we received an email from Geek Squad that showed our "new extended" warranty was already in effect and would expire two years from the date of purchase. We asked about this several times before we checked out and between the up-sale we were getting for not choosing the five year warranty for only $10 more than the two year $20 warranty we chose instead. The associate did not seem to understand what we were asking and just continued to tell us what was not covered (dropping the TV, getting the TV wet, etc). We went to the store late to purchase the tv because our current tv had just went out so we were trying to get out of the store before 10:00pm and back home as soon as we could. The only reason we went to the store that late was the tv we wanted was on sale just through that day. I feel like we made a $20 mistake on a $149 TV. Live and learn.

I have had it for a while but know much about it one .

If you buy something with warr then it suppose to be covered

I haven't had to use my Geek Squad warranty so far.

Wouldn't do anything until the manufacturer warranty expires

I set up my DVD. I Neve needed the geek squad but I had it if I needed it.

Won’t know the value of this unless we have to use it down the road

The extra protection this Geek Squad plan gives me makes me feel more confident in my purchasing decision.

We have never been able to use the warranty because every purchase or gift broke right before the warranty expired

Haven't needed it but good to know that it's there just in case.

It is now just about a year and my screen goes black periodically. I have to restart apps, remove apps, turn off the tv.

Just got this, can’t write a review as gave not still tried it yet.

For me, this is a 'Better Safe Than Sorry Plan'. Thankfully, I have not needed to use it yet, but better to have it.

haven't need them yet. It's only been 2 weeks. try me in a year

It was ok but could hav been better but u pay 4 what u get.

the TV picture quality is nice for the size (75 inch), however it gets pretty warm very quick

In March purchased a 42” Insignia F20 Smart FireTV for my 76 year old mother that lives in SC. TV stopped working about 2 weeks after purchase. According to agreement they were suppose to provide home service for size 42 and Up and an appointment was made for to do a home repair. My appointment was canceled because they said they don’t do home repair for 42” tv however it clearly states it in the agreement. After making several appointments and having them cancelled at the last mintue, I had to drive 8 hours to drive the TV to a Best Buy’s store.

My cat knocked off my tv and when i went to claim the protection plan they told me impact damage wasnt covered what is the point in a protection plan if its only good if the tv messes up i bought the protection plan for damage to the tv like a kid accidentally running into the stand or ect. not for bestbuy to possibly send me a bad product then it become useless