Customer Ratings & Reviews

I don't recommend it Better make sure you have your lawyer take care of that situation Geek squad to me is no good

Loved the TV. Hated the fact that my warranty was a stupid buy. I spent 140 on the TV, 20 on the warranty. My son broke the TV, i paid 35 to send it away and get it fixed. They tell me it's set for an exchange. I get a gift card for 95 dollars. Got told the hisense tv is out of stock.

The in store sales represent assured us this covered any warranty issues or damage. Fully covered in case "you drop it in the parking lot". Within 6 months of the original purchase the TV was unfortunately damaged and not only will Best Buy not help, their team says so such plan has ever existed. This is a waste of money and a deception. Do not buy.

I have never had to use this protection plan but it’s a nice piece of mind

I have no clue how good this coverage is until I end up using it.

You pay for Geeksquad but they wont help you unless it's been over a year because the tv I bout has a 1 year warranty so GS said they can't do anything because it's Samsungs problem til them. And i can't get any answers from Samsung after they sent a tech to my house and told me it's a software problem and nothing the tech could do but call Samsung and see what they want to do. So I called samsung and they wanted to send a tech again.. WHAT???

The geek squad warranty is good except for the fact the clock starts at purchase however your still stuck dealing with the manufacturer directly for the manufacturer warranty period, Best Buy claims your covered from day one except that’s only for non covered issues. You can’t go to Best Buy for covered issues or handle the repair via the manufacturer. That part is ridiculous.

Well if you buy a computer they are helpful. The problem is I bought a TV and they give zero advice about setup instructions. They inform you that they can send someone out to install it for you or call the manufacturer. So the only good thing about an extended warranty with Best Buy is that you can return it to Best Buy instead of dealing with the manufacturer.

Extended warranty for tv purchased for extra value and peace of mind.

A little too expensive if you ask me. I was second guessing it since costco offers 2 years protection for free.

The agents brought my tv in and left it was in the factory box

They gave me run around on my computer but finally did their job

Haven't had to use it so I can't give it a true overall rating

I haven't had to use yet, but I'm sure it will be worth the value.

Might as well get one just in case anything breaks.

This is the typical coverage plan they sell you for everything you buy. Please stop asking if I need this or don't. ITs kind of silly not to offer this for free. As it stands you need to buy the coverage, login, register your product. I couldn't register my product and now my coverage is pointless. Asking for a refund gets you put into an ever cyclical loop of 'sorry we can't refund you and even though you can't register your product we don't care' Sad and useless. Used to be worth it not anymore.

Asked salesperson about what all warranty covered. Was told EVERYTHNG if I bought the most expensive protection offered , so I bought what was SUPPOSED to be the top of the line. Salesperson showed me a pamphlet that showed accidental damage covered since I was worried about having young children and buying a expensive TV. HOPED to NEVER have to use warranty but lo and behold the kids hit and cracked the screen with a ball while playing in the house. Called and was told only thing warranty covers is IF it quits working other that damage.

I have not used this service so i cannot give a good rating

The added warranty seems to be needed and a good value as Tvs don't seem to last like thy once did.

I purchased a Samsung 24"Smart HDTV for my teenage son in June 2016 (4 MONTHS AGO).3 weeks ago, we turned the TV on in the morning and the pixels were a mess. Took it to the store and they claim the inside screen had been damaged maybe by something hitting the screen, there was no crack or damage to the outside screen. My son wasn't even there to use the TV that morning we have no clue how it could have been damaged. So they sent it out to be repaired which is the ONLY thing this Protection plan covered. Again. 3 weeks later(long time to get to the repair facility), I get a call this morning saying it would cost $300 odd bucks to FIX the TV. REALLY? That's more than the TV cost!!!!! Never again, meaning I won't be buying my TV's from Best Buy anymore, the protection plan is not worth it.