Customer Ratings & Reviews

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

I had a five year warranty one the first one. After less than 2 years it went bad. They replaced it under the warranty but would not transfer the 3 years left onto the replacement. Had to buy a new warranty for it. Got shorted the remaining 3 years. Not right it was paid for and they said it could not transfer to the new one or be refunded.

This is a must with new electronics as sometimes reliability is not there on a new product.

I guess it's worth buying. Personally i take care of my purchases but companies make items cheaper

I bought a Samsung tv and put geek squad protection on the tv

Really good plan to get since they cover burn in for Oled TVs

geek squad protection gives you peace of mind for just incase

Never go with out the Geek Squad Protection Plan. Why would you?

The will always take care of you in one way or another

great customer service and fast. Definitely saved me a few times

Very helpful with any questions or concerns you might have! Use them if you pay for them!

Love having the peace of mind regarding purchased electronics. Best buy is good for honoring these commitments.

I'm very satisfied with the warranty program and all it has to offer for such a low price

wouldn't leave home without it. its a nice feeling to have

The agents came in handy shortly after my TV started showing defects.

Bought this for my sister’s new tv. She didn’t have a 4K tv & I immediately jumped on this for her new tv

Very reasonable price for the item I purchased it for. I now have a piece of mind for my tv

I've always purchased geek squad protection plans for my products. It's always hassle free.

Never had to use this before but you never know what may happen

Cant go wrong getting geek squad insurance with my purchase