Customer Ratings & Reviews

It is sad that after 10 years, The Geek Squad is no longer what it used to be. I used to love working with them. Now there are massive hold times- they warned me over and over there were 2-3 hour waits. It was almost as if they did not want to assist and were hoping to scare me away. When they finally connected to remote into my computer, they failed to resolve the issues not only once, but twice. The agent had me sitting at my computer for 2 hours to assist then told me he needed to check something and would be right back. He never came back after two more hours I finally disconnected and tried a new agent with zero results. I waited that long because they repeated over and over the hold times were long and I was afraid of losing my spot! It appears all the agents are from a foreign country and did not really understand what I was saying in our chats. It would be nice to have agents who speak English as their first language in order to serve the clients better. I have now contracted with a locally based IT support company who fixed my issues in about 45 minutes.

Its worth purchasing a protection plan for your tv

If they can't repair they'll replace with a new one.

Called about a problem and they hopped right to it

This TV is perfect for my bedroom. Its used mostly for gaming. Great vivid colors.

Its a great geek squad with helping with any question very knowledgeable

Very Good this is an amazing thing I bought. Super!

love this TV such a great picture and high quality

It has always been beneficial for me to get a protecting plan for tvs. Good price.

Product is awesome and Best Buy is a great conpany

Always easy to deal with the Best Buy squad and always answer all my questions.

I didnt use their service, the Tv has work perfectly so far

If anything goes wrong wit the tv the geek squad will assist me wit whatever it is.

I would not purchase a TV without a warranty. They will come out to your house.

We always purchase the extended warranty and protection plan

They replaced my 55" T.V. with no problem. Glad I got the warranty.

Good Fast protection................................

Geek squad is great, always has come in handy. Great price for the 2 year protection plan

Protection is always important and geek squad for the most part do a good job

Always gotta get protected especially when you buy a tv