Customer Ratings & Reviews

They say that you're covered from the time that you buy the extended warranty bull. I was having a problem with my TV brought it to the attention of Best Buy geek squad and they said I had to go through the manufacturer's warranty the first year and then after the geek squad they would not help me at all.

Too small - Picture was not sharp. Sorry I had to return it.

Good option to protect your appliances for at least a few years

This does not cover any screen damages, not worth it considering the length of original warranty. Not being able to have my TV replaced has multiplied my depressive episodes.

Gimmick. Everything is "bring it in" .... "make an appointment." Best Buy closed in my neighborhood so nearest store is 20 miles away!!!! I'm so disappointed with the experience on my expensive gaming laptop that barely lasted 2 years. This is my second or third bad experience with Geek Squad, but baring the unforeseen, my last.

Really never had to use it just the initial time when purchased it. Had a problem when I purchase home office I mistakenly deleted the install email when I call geek square to resent the email they wouldn’t due to membership expiring and indicated just to resend email I had to re-purchase membership. So I informed them to refund my money for the purchase of office home and brought it from Amazon instead.

Geek Squad canceled my protection without my knowing. I never canceled it.

I bought this just to be safe. I am hoping that I never need it.

It's little expensive but always good to have for peace of mind.

Hopefully I won't need it, but I did buy the Geek Squad policy.

reliable service if a problem should occur. it's worth it

Could be a lil more professional but overall they alright.

Not helpful at all. They still very much charge for everything.

I called in a week after purchasing the TV and a two-year protection plan. A week later I called to extend the plan to five years. The representative told me it went through, but it didn't. I will be purchasing from Amazon from now on.

It can never hurt to have extra protection with the Geek Squad

Tv never. Break get it for sound equipment tv is not worth it

the quality of resolution is no a good as mentioned on the merchandise

I don't know what happened to my new TV! It didn't even last a year and the screen got damaged. Dark spots started to appear! The good thing is that it had a two-year warranty and they replaced it! It's a very good thing to buy a warranty for household appliances.

I bought it but hope I don't have to use it. Time will tell

Haven't had to use my geek squad but at least I have it