Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30881 reviews
(30,881 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 5 out of 5 stars
Peace of mind
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rather be safe than sorry. It is always important to have it and not need it than to need it and not have it.
This review is from Geek Squad® - 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
GESK SQUAD!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great for protection with Geek Squad.....spend that little xtra for good coverage if your product become damaged.
This review is from Geek Squad® - 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek squad is always very knowledgeble. Pilite and helpful. Best Buy is a great place to shop or buy on line
This review is from Geek Squad® - 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Always a good idea to get a protection plan for an
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always a good idea to get a protection plan for an expensive investment. Worth every penny
This review is from Geek Squad® - 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Good value.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good warranty as it covers all issues 2 weeks after the tv purchase. Worth the little extra money.
This review is from Geek Squad® - 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad came an replaced my tv that was under warranty and had stopped working.
This review is from Geek Squad® - 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Process for getting a new TV was very fast they really do replace anything you need I would totally get this again
This review is from Geek Squad® - 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Protection!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product I recommended to everyone. You will enjoy yourself.
This review is from Geek Squad® - 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product I recommended to everyone. You will enjoy yourself.
This review is from Geek Squad® - 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
2-Year Standard Geek Squad Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 2-Year Standard Geek Squad Protection is good to have on your device just in case something go wrong with it.
This review is from Geek Squad® - 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
They help u when u need it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it and it had all the channels and app on it to
This review is from Geek Squad® - 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Nice personal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service is fast and good , the personal is so nice
This review is from Geek Squad® - 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great idea!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the idea I have " one" company to call for any appliance. Computer, repair at a reasonable cost.
This review is from Geek Squad® - 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Extra protection!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had to use it yet but great that it covers the open box TV for 5 years. Hopefully won't have to use it.
This review is from Geek Squad® - 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The protection plan is great for when you have an accident and good price.
This review is from Geek Squad® - 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Good service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good one I definetly recommend it if it is not too expensive.
This review is from Geek Squad® - 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had to use this service yet but having it gives me piece of mind knowing if i have a problem with my equipment it will be replaced and or repaired at the very least.
This review is from Geek Squad® - 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Awesome geeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad team is amazing and knowledgeable! They also give informative info about other products
This review is from Geek Squad® - 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.well this is good to have when your tv didnt work right it covers everything so get it
This review is from Geek Squad® - 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Don't waste your money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They'll give you a schpeel about how it covers MORE than what the manufacturer warranty covers, but it doesn't really. And you're paying for something you can't use. In my case, I paid for something I originally declined, but was talked into because I was promised it was added onto the end of the manufacturer's warranty, which was appealing. Only it didn't and I paid for something I never needed or wanted and when I needed it, it wasn't any good. To make it better, I tried to talk to them about a refund, and instead the customer "service" guy put me on hold for 1.5 HOURS and disconnected me. I called from my cell to see if someone could come back to the land line I was holding on and THEY put me BACK on hold for another HOUR before disconnecting me. So obviously, not impressed with the service or the product. No wonder they can't compete with Amazon or Walmart.
This review is from Geek Squad® - 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .While I wish your experience with our Geek Squad Protection Plan had gone differently, we appreciate you taking the time to share this story with us. Our Geek Squad Protection Plan offers many great benefits, but I can understand how you'd be disappointed if you were told at the time of purchase that it starts once the manufacturer warranty ends. Our protection plan does start at the time of purchase and is intended to cover what the manufacturer won't, as well as allow the option to have protection on your protect long after the manufacturer warranty ends.
On behalf of Best Buy, I am truly sorry that you received wrong info when purchasing our Geek Squad Protection Plan, as well as your experience when calling in for support. We wouldn't be able to refund a protection plan once it's outside of our Return Period, which you can learn more about on our website here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. That said, I recommend going in the location where you first made this purchase to explore other possible options with a manager.
