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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30881 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 686 Showing 13,701-13,720 of 30,880 reviews
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rather be safe than sorry. It is always important to have it and not need it than to need it and not have it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GESK SQUAD!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great for protection with Geek Squad.....spend that little xtra for good coverage if your product become damaged.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad is always very knowledgeble. Pilite and helpful. Best Buy is a great place to shop or buy on line

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always a good idea to get a protection plan for an

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a good idea to get a protection plan for an expensive investment. Worth every penny

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good warranty as it covers all issues 2 weeks after the tv purchase. Worth the little extra money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came an replaced my tv that was under warranty and had stopped working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Process for getting a new TV was very fast they really do replace anything you need I would totally get this again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product I recommended to everyone. You will enjoy yourself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product I recommended to everyone. You will enjoy yourself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2-Year Standard Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2-Year Standard Geek Squad Protection is good to have on your device just in case something go wrong with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They help u when u need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it and it had all the channels and app on it to

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice personal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service is fast and good , the personal is so nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great idea!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the idea I have " one" company to call for any appliance. Computer, repair at a reasonable cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use it yet but great that it covers the open box TV for 5 years. Hopefully won't have to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection plan is great for when you have an accident and good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good one I definetly recommend it if it is not too expensive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use this service yet but having it gives me piece of mind knowing if i have a problem with my equipment it will be replaced and or repaired at the very least.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team is amazing and knowledgeable! They also give informative info about other products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    well this is good to have when your tv didnt work right it covers everything so get it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They'll give you a schpeel about how it covers MORE than what the manufacturer warranty covers, but it doesn't really. And you're paying for something you can't use. In my case, I paid for something I originally declined, but was talked into because I was promised it was added onto the end of the manufacturer's warranty, which was appealing. Only it didn't and I paid for something I never needed or wanted and when I needed it, it wasn't any good. To make it better, I tried to talk to them about a refund, and instead the customer "service" guy put me on hold for 1.5 HOURS and disconnected me. I called from my cell to see if someone could come back to the land line I was holding on and THEY put me BACK on hold for another HOUR before disconnecting me. So obviously, not impressed with the service or the product. No wonder they can't compete with Amazon or Walmart.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      While I wish your experience with our Geek Squad Protection Plan had gone differently, we appreciate you taking the time to share this story with us. Our Geek Squad Protection Plan offers many great benefits, but I can understand how you'd be disappointed if you were told at the time of purchase that it starts once the manufacturer warranty ends. Our protection plan does start at the time of purchase and is intended to cover what the manufacturer won't, as well as allow the option to have protection on your protect long after the manufacturer warranty ends.

      On behalf of Best Buy, I am truly sorry that you received wrong info when purchasing our Geek Squad Protection Plan, as well as your experience when calling in for support. We wouldn't be able to refund a protection plan once it's outside of our Return Period, which you can learn more about on our website here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. That said, I recommend going in the location where you first made this purchase to explore other possible options with a manager.