Customer Ratings & Reviews

I feel it’s a must to have your products insured and this warranty gives me the added protection.

You can't go wrong by protecting your investment especially with the amount of coverage that geek squad offers.

Can't say it enough. Don't buy anything without the geek squad protection. It is definitely worth it.

Fantastic value. I'm glad I got this plan though I haven't had to use it. Hopefully I never will

My geek squad service is giving me a sigh of relief, no worries if a problem occur I'm protected!

GOOD TO HAVE , YOU NEVER KNOW WHEN YOU GONNA NEED IT...

I was like all of you who hate buying a warranty but in the long run it is worth it for the type of investment I made. To many things could go wrong

Geek Squad is the best part of being a Best Buy customer

Geek Squad is the best part of being a Best Buy customer

Geek Squad is the best part of being a Best Buy customer

Warranty is always great to have, especially when you are purchasing electronics

Great support and I recommend that everyone get this protection for their purchase.

Good I like a lot it help very much keeps my stuff godd

It's a warranty, what more can you say? Hope you never need it like all insurance.

They have great customer service and know how to troubleshoot with virtually everything. Best buy is my electronic go to store

Replacement rules are a joke! My Samsung 50” QLED TV started showing black lines at the bottom so naturally I called geek squad to troubleshoot. The Geek Squad guy (who was very nice) determined I was not at fault and that it was a quality control issue so the tv needed to get replaced. He got in touch with the “GEEK SQUAD EXHANGE SUPPORT TEAM” and facilitated the exchange process. When I followed up with the Geek Squad Exchange Support Team, I was initially assured by the representative that I would be refunded the amount that my tv was worth or at least an amount that was very close to the original price that I paid. THAT WASNT THE CASE! I was shortchanged over $120 short of the original price of my tv. I WAS LIVID because that is so illogical to me! I asked if my particular tv that would be getting replaced (50” samsung QLED) had depreciated since I purchased it last year. The representative said that the shortchanged refunded price was not due to depreciation. The reason was they use a moronic and flawed computer program that determines the comparable price to be refunded. Once my tv’s info was entered into this computer program, it turns out that my particular tv “doesnt exist anymore” so the next random tv with so called “matching specs” had to be chosen. Well this sucks because the tv chosen was $200 cheaper than my tv and didnt even have the same specs! That is not comparable or close to the original price like the rep assured me. So Im out over $120. AND CHECK THIS OUT! A newer version of my QLED tv WITH THE EXACT SAME SPECS is currently for sale now on Best Buy’s website. And guess what? It is exactly the same price I paid for my “nonexistent” model! THAT IS WHACK BEYOND COMPREHENSION! This is the last time I buy a tv from Best Buy because their contractual terms for replacements need to be completely REVISED! If your tv breaks & you choose this service plan, you better pray your particular tv still exists if it breaks. If not, you face being CHEATED OUT OF YOUR MONEY!

The Tv works perfect, I have not used the insurance yet, but the price is reasonable

Great product great quality fast and easy puck up procesing

These TV's are like a computer so you never know what can go wrong and when. I purchased for added assurance and I think it is a smart idea.

It’s better to be protected by insurance then not too when it comes to anything somewhat expansive.