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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30879 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 784 Showing 15,661-15,680 of 30,879 reviews
  • Rated 3 out of 5 stars

    Unhappy with first experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having called about a problem with new tv purchase and being told I would be charged for something not working that I purchased the 5 year extended warranty for. Was also told I would need to bring it in for repair. It's a 49 inch tv which is supposed to be covered for in home service. I had to contact support to get resolved. I'm giving a recommend, but with reservations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty Warranty Warranty That’s Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ideal warranty that’s should be a no brained for anyone whom wants longevity from any purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extended Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to know I have extra warranty years on my TV. In case anything goes wrong, It will be covered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Geek Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks provide the help I need. I am a non-geek for sure

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buy a warranty its the best thing you could ever do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have not had to use this yet but it’s great to know it’s there when we need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sansung tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was so kind and did a very good job with everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommended purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I strongly recommend that all customers include this product with all purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you I normally buy the warranty if its not expensive and i really loved the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    builders plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have so many appliances and devices that are geeksquad protected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item for the price. Kids love to play with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy that I am able to use my product and have the assurance that if I need help, Geek Squad is available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced defective TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent diagnosed the issue and got me a replacement

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a question about my new TV and the week squad team member helped me fix the problem very quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guy put tv where i told him.good service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection for item purchased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase the protection plan when I purchase anything at Best Buy, people are always helpful and fix the problem right away

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the geek squad protection on our last tv and I had to use it. Was a very easy process and got handled quickly over the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a TV for my company and then bought this 5 years plan for the peace of mind so if something happens to the TV it will be covered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Covers everything that could go wrong with the tv besides personal damage. Hopefully I get contacted after 5 yrs to renew it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad enough said.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have peace of mind protection for very little money. Well worth it.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Dennis. Thanks for sharing this with us! We're glad you're satisfied with the service. Having peace of mind and coverage on your investmests is definitely important. If you have any further questions, comments or need any help, please let us know!