Customer Ratings & Reviews

This service is amazing for the cost. You can even bring in device’s that you didn’t purchase from Best Buy to get fixed. They will even install your car stereo system and if anything happens they will reinstall your original system which is included with the service. Can’t go wrong with Geek Squad protection!!!

Geek Squad is a most have. The peace of mind you get by knowing that for 5 years you have the protection of your investment by a solid group of professionals. I have made some services calls for some of the articles that I have purchased and have had issues and the service that I receive is 5 starts always.

my tv was 40 days old and the hdmi ports burned out , made a call and got a repair person out the next week

This is the most affordable warranty service that I have ever purchased

We bought a Roku 65” TV plus the 5 yr Geek Squad coverage. We have used Geek Squad in the past on our computer and they fixed it plus retrieved my photos. I highly recommend Geek Squad

Very efficient and fast service from the guys good customer service

Having this is like having my own nerds in my house for anything

Swapped out a bad tv with a new one and delivered promptly!

It was for a peace of mind I bought the protection plan, but I'm a bit skeptical as to the coverage detail that the sales rep told me that "ANY problems with the TV, I can get an exchange for same model TV or if not available, can get full refund on the TV with credit issued on bestbuy gift card", which does not seem so as I am reading a lot of different reviews about the coverage for this service. I guess I have to be content for the fact that I am definitely covered for repairs (which I am also finding reviews saying that coverage doesn't repair internal screen problems?), but would be nice for the sales person to be better informed or be honest about the coverage, not conning the customers for their own sales quote.

Great customer service! They always do a great job!

Excellent 10/10 would recommend. Great customer service

I’m happy with this protection, I have two kids and need it really I just got a new Remote Tv because it was removed by my kids and Geek Squad paid for it

Happy with the extended warranty. The last tv started having problems just outside the factory warranty and as a piece of mind it was nice having the extended warranty. The tech’s came and checked out the old tv and determined that it was unrepairable. So the upgraded my tv with the newer model and I kept the same warranty.

Great tv appreciate Best Buy for amazing deal and service with awesome support

Worth the extra dollars. Had purchased plan when we bought our wall mounted tv, Samsung 75". After about 4 1/2 years the set started to go bad (white dots on screen). lived with that for awhile, the found the protection plan. Called for a tech to look at the problem, took the units numbers, to find a replacement part. Part was not made anymore, so, the plan replaced old tv with a new one. purchased protection plan again for the new tv..

Very nice to know that we have like an insurance to make sure everything keeps working for at least two years !!!

I am pleased with the service and support that I received from Best Buy geek squad and their customer support service….

I think it's a very good option I'll buy the guarantee since it covers any damage and you're calm and you won't lose your investment I recommend them

The young lady who helped me was great very service will be going back again I was very impressed with her knowledge of the products I was looking at extremely helpful and courteous

I’ve been using geek squad for all my purchases for the past 4yrs and it’s amazing the coverage you get at Best Buy with this plan take it form someone who really doesn’t purchase coverage for her items because there’s always a catch with all other companies but Geek Squad is amazing truly recommendable.