Customer Ratings & Reviews

TL;DR: We bought a service plan on a brand new 55" TV which has been broken/non-functional since approximately 90 days of ownership. Two months later and Geek Squad has failed to repair or replace the set. I would honestly stay away from both this set and Best Buy service plans. You're not getting your money's worth. We bought this TV after our order from Amazon was delivered with a smashed screen. We went with Best Buy as we've had good experiences with them previously, plus I wanted to go ahead and purchase from a local retailer. I picked it up on the day I ordered it online which was nice. Unfortunately the TV worked for about a month and a half, after using it not more than a couple times a week. I purchased the Geek Squad service plan immediately. It took them two weeks to even come look at the set, and even then they didn't show up in person. They called me and diagnosed over the phone. Their diagnosis based on the flashing codes was a bad controller board. They had the board delivered to our house. It then took them 3 weeks to come to our house to replace the part. The agent was nice, but after replacing the board the TV was still broken. Because had to "follow Sony's guidance" he was forced to just go down the line replacing PCB boards in the set until the issue was fixed. He ordered another set of boards and left without scheduling anything, promising a call later that week. The call never came, but the parts did. He showed up unexpectedtly last week on Monday to replace the parts (we are now two months into this saga). Surprise surprise, the parts didn't fix the TV either. Unfortunately "Sony has to make the determination whether we continue by replacing the panel or replacing the whole TV." It's now been over a week and I've received no phone call, no email, no indication whatsoever that Best Buy intends to actually fix this and make good on their service plan.

got this but have not had to use it and i hope i never have too.

Geed squat in Best Buy is the best program for electric products

This TV provides great quality images for a much better viewing.

No worries when I know my electronics are protected!

It's good to know I can always call for support and assistance.

had to get a replacement plan for my TV. this was the one i chose

Have had good luck using the service plans. It is a easy process.

Great product to add to any tech device. Already going to use it!

It was a no brainer. We wanted to make sure there were no worries

lg oled 65 inch t v is very costly to not have an extended protection

I haven’t had to use this yet but the geek squad is always responsive and quick!

Great peace of mind. Returns in the past have gone smoothly

happy to have this but it is very expensive, however tv was too and if something goes wrong I wont have to pay a fortune to fix

Geek squad offers excellent customer service in a nice and fast manner.

The picture and sound are both excellent! This was a great sale purchase.

not sure if it is needed as i have never used it for anything.

I've used geek squad before and they were very courteous and provided good service

Good to have when you need it. Good to have when something happens.

As stated above be sure to get this added security in your investment you just never know