Customer Ratings & Reviews

When I bought this warranty the salesperson failed to tell me that 40inch and larger tvs will have a repair person sent home to check fault. I called and I was given a 10 day wait time just to have a look at the tv fault. They did not accept my offer to bring tv to store for repairs. Absolutely annoyed and frustrated with this response from best buy.

DO NOT PURCHASE THIS TV. I purchased the 2 year Geek Squad Warranty and the tv died 8 days after the warranty expired. This tv should last more than 2 years and 8 days. How ridiculous!!! I have 2 other LED tv's that are Insignia brand that have been running over 10 years, this was an Insignia Smart TV. Best Buy wants to charge more to come out and look at it than I can buy a new tv for. When I do buy a new tv, I guarantee it will not be an Insignia or purchased from Best Buy. Also, every troubleshooting we tried did not work. The tv is dead.

You should start this warranty after ,the mansfactor warranty run out.Not start the same year.

We’ve purchased it a few times but never had to use it. Feels like a waste of money

Read the fine print before purchasing protection plans. They don’t cover accidents.

This is my first time using Geek Squad and am hoping not to use it, but it is backup for an emergency.

It has now been three appointments in a row, with either no one showing up (no call & no email that the appointment would be cancelled), or the company cancelling the appointment 40 mins before the appointment window expires (windows 7am - 12pm - got a call at 11:20am). Back and forth on hold and talking yo an agent for over an hour and half, to only be told we will try to get you rescheduled!!! BEST BUY GEEK SQUAD HAS TERRIBLE CUSTOMER SERVICE!!!! SAVE YOUR MONEY AMD DON’T PURCHASE THEIR OVER PRICED, CRAPPY SERVICE PLANS. It does no good if you can’t even get someone out to make the repair?!?

Picture is great sound is not good at all need to buy a sound bar

Geek squad never sent me a reminder telling me that my 2 year support was about to end

Got a TV for my parents and got the protection coverage. Never had to use it, but glad we have in case anything goes wrong.

Good insurance for electronics. Only complaint is that it seems like hou loose a year awaiting manufactures 1 year warranty of your product to expire until you can use it.

canceled appointment and said I did it. Did not show up as agreed did not do all the service we agreed upon. I bought a defective TV the technician did his diagnosis and agreed however while the are replacing the 65" TV they will not take it off the wall or put the new one back. Why should I have to pay them or someone else for something that would not have been necessary had I got a working product

Not sure to which item this is for. But I have not had to use use it as of this date.

They did right by us...but it took almost 2 months which I thought was a little crazy. However...in the end my issue was resolved...

They did right by us...but it took almost 2 months which I thought was a little crazy. However...in the end my issue was resolved...

Haven’t used it for my tv yet and I’m hoping vizo will take care of me after the two year

Not sure it was worth it. Was led to believe it piggybacked the manufacturers warranty, but it doesn't.

Great tv..but it literally just died 05 12 2022.. purchased February 2020. Warranty just expired..

Not the best but not the worst. There's always better

Worth it till the item may have a defect at no fault of your own that their so called smart squad deems it as a physical damage.